Ordering and payment

How do I place an order with Mymonture?

Placing an order on our website www.mymonture.com is easy. All you have to do is search for the pair of glasses you're most interested in using our search engine or the various categories we offer (prescription glasses, sunglasses, sports glasses, accessories). If you wish, you can then refine your search by selecting the various filters on the right of your screen.
Then choose the frame you wish to buy and add it to your shopping basket. Click on the "order" button in your order summary. All that's left to do is to let us guide you through the order process.

Good to know: You can order not only from your computer, but also from your digital tablet or smartphone.

Who can buy on your website?

Anyone can buy on Mymonture! Whether you're looking for prescription glasses, sunglasses, sports glasses* or accessories, you're free to order on our website.
However, only people with a prescription less than 3 years old (for people over 16) will be able to buy prescription frames or corrective lenses. For all others, we strongly advise you to contact our opticians to find out about the various possible solutions.
*On condition that they are not adapted to your eyesight.

My order doesn't meet my expectations. What can I do about it?

As your satisfaction is our priority, you have 30 days for satisfaction or reimbursement instead of the 14 days initially stipulated in the French Consumer Code. You therefore have 30 days to return your item(s) to us.
It's very simple. Contact our team Monday to Saturday from 10:00 to 19:00:

- By telephone on 03 21 91 40 40
- By e-mail at contact@mymonture.com
- By request for a free call-back
- By post to 13 RUE MONTJOIE - 62280 SAINT MARTIN BOULOGNE.

Once your return has been validated and received by our opticians, Mymonture.com will refund your purchase within 8 working days*
* Unless otherwise stated in our General Terms and Conditions of Sale.

For more information, click here [Instructions > Our services > 30-day money-back guarantee]

How long do I have to return my glasses?

At Mymonture, you have 30 days from the date of shipment of your glasses to return them. All you have to do is return your new, undamaged and undirty items in their original packaging and case to the following address:
Mymonture.com
13 RUE MONTJOIE - 62280 SAINT MARTIN BOULOGNE.

Please note: Under distance selling regulations, you have a legal right of withdrawal of 7 days. In other words, you have 7 days to return products purchased online. Especially for you, your Mymonture online optician has extended this period to 30 days!

After validating my order, I realize that I made a mistake. What should I do?

We advise you to contact our customer service department from Monday to Saturday, 10:00 am to 7:00 pm:

- By telephone on 03 21 91 40 40
- By e-mail at contact@mymonture.com
- Request a free callback

We will do our utmost to rectify your order as quickly as possible.

How do I use a promotional code on your site?

Choose your frame from our wide range of glasses (prescription, sunglasses, sports glasses) and add it to your shopping cart.
If you have a Mymonture promotional code, you can enter it in the "use promotional code" box during checkout, just before confirming and placing your order. Once you have entered the promotional code, click on the "OK" button. The promotion will then be applied directly to the amount of your order.

Please note: your discount code is case-sensitive.

How do I pay on your site?

Your Mymonture online optician offers 3 types of payment:

- By credit card: Carte Bleue, Visa, Mastercard and 3X FREE.
- By Paypal
- By bank transfer
- By cheque: glasses ordered are reserved for 5 working days from the order date. After this period, your order will be automatically cancelled if we do not receive a cheque for your purchase.
The cheque should be made payable to Mymonture and sent to the following address:
Mymonture.com
13 RUE MONTJOIE - 62280 SAINT MARTIN BOULOGNE

Is payment by credit card secure?

Payment by credit card is entirely secure, thanks to the online payment system provided by our partner CIC Paiement.
Once connected to our site, customers place their order and choose to pay by credit card. They are immediately connected to CIC's secure server, where they enter their card number, expiry date and visual cryptogram. The data exchanged is of the utmost confidentiality and integrity: credit card information is encrypted between the customer's computer and the CIC server. They do not circulate on the WEB and cannot be modified. Credit card information is transmitted only to the CIC, is not stored by mymonture.com, and is 128-bit SSL (Secure Socket Layer) encrypted. The appearance of https://... in the address field and/or the "padlock" pictogram in the browser, during payment, are proof accepted by the customer.

Enhanced security thanks to 3D SECURE mode:

For payment to be accepted, the bank that issued the card must authenticate the user using a secure algorithm agreed between the bank and the customer. This provides additional protection against fraudulent use of banking information.

- Protection against fraud:

CM-CIC p@iement.com has a module for limiting purchases made with the same card over a given period, by setting limits on the amount and number of purchases.

- Compliance with Visa and Mastercard network standards

The CM-CIC P@iement.com platform complies with the PCI-DSS (Payment Card Industry Data Security Standard) security standards of Visa and MasterCard. This compliance is a guarantee of IT security, particularly for the storage of banking information.

How do I get an invoice?

Obtaining an invoice is easy. Log on to our website www.mymonture.com and go to "My account", accessible from the home page. Enter your login details (e-mail address and password) and click on the "My orders" tab. Select the order for which you wish to receive an invoice. To edit the invoice, simply click on the "print" button in the top right-hand corner. And that's it!