30-day money-back guarantee

30 days to change your mind

Satisfaction Guaranteed or Your Money Back Within 30 Days

Did you order a frame but it doesn’t meet your expectations? Is the size, shape, or color not right for you? Are you not 100% satisfied with your purchase? Don’t worry!

Based on the principle that everyone has the right to make a mistake or change their mind, your online optician Mymonture offers a “30-Day Money-Back Guarantee.” Without any hassle, we’ll take back or exchange your sunglasses or prescription frames as quickly as possible.

How do you return your order?

To take full advantage of this service, please review the following terms and conditions

Return within 30 days

Return your order within 30 days of receiving your package (as evidenced by the Colissimo tracking date on your package), instead of the 14 days provided for in Article L121-20 of the French Consumer Code. You are responsible for shipping costs.
Include your order number

Write your order number on a piece of paper and include it in the package. Any return without this note and without this number will be refused.
Get a refund within 8 days

Your online optician, Mymonture, promises to refund the amount paid within 8 days of receiving your returned package.

Return Address

When you request an exchange or refund, you are responsible for any damage caused during the return shipment. That is why we strongly recommend that you send your package via certified mail or with tracking to the following address:

MYMONTURE.com
, 13 rue Montjoie
, 62280 Saint-Martin-Boulogne, France

You have ordered one or more frames

All returned items must, of course, be new, unused, undamaged, unsoiled, and in perfect condition; otherwise, they cannot be accepted. All items in the package must therefore be returned complete in their original packaging:

original eyeglass case
glasses cleaning cloth, etc.

Without these items, your online optician Mymonture reserves the right to refuse your return.

You ordered prescription frames tailored to your vision

All returned items must, of course, be new, unused, undamaged, unsoiled, and in perfect condition; otherwise, they cannot be accepted for return. All items in the package must therefore be returned complete in their original packaging:

original eyeglass case
lens cloth
pre-filled healthcare reimbursement form
invoice

Without these items, your online optician Mymonture reserves the right to refuse any return.

Please also note that only the frames are eligible for a refund. Since the lenses have been customized, they cannot be reused by third parties. Therefore, we cannot guarantee a refund for them.

Our Exchange Policy

When you order from Mymonture and your purchases do not meet your expectations, you have the option to receive a refund or exchange the products that do not meet your expectations. In this case, here is our exchange policy:

For eyeglasses

Exchange for the exact same item.
If you wish to exchange for a prescription frame costing more than what you paid, you will be responsible for the additional cost.
If you wish to exchange for a prescription frame that costs less than the one you paid for, we will refund the difference.
In the case of a return of a frame fitted with prescription lenses (custom-made for the customer), only the frame will be refunded.

For sunglasses

Exchange for the same item.
If you wish to exchange for a pair of sunglasses costing more than what you originally paid, you will be responsible for the difference.
If you wish to exchange them for a pair of sunglasses priced lower than what you paid, we will refund the difference.