GENERAL TERMS AND CONDITIONS OF SALE

1. General Information:

These General Terms and Conditions of Sale govern all relationships between the company SAS ANSEPIAL , registered in Boulogne-sur-Mer under number 752 974 907, intra-Community VAT number FR82 752 974 907, with a capital of €80,000, located at 13 rue Montjoie – 62280 St Martin Boulogne; and, on the other hand, any individual or legal entity wishing to make a purchase via the Mymonture.com website. This website, whose purpose is the sale of eyeglasses (eyeglass frames + corrective lenses), sunglasses, sports glasses, replacement lenses, and contact lenses, is subject to the regulations governing the optician profession. As such, a team of licensed opticians is available to assist customers by phone at 03.21.91.40.40 to answer all your questions and help you place your order Monday through Friday from 10:00 a.m. to 6:00 p.m., by email at contact@mymonture.com, and in our stores located in St. Martin Boulogne and Lille. ANSEPIAL SAS is registered as a licensed optician with the Lille Academy, 20 rue St. Jacques, BP 709, 59033 LILLE Cedex, under registration number 622608339.

The applicable laws and guidelines regarding the optical and eyewear industry are available in the footer of our website or via this link: Laws and Regulations.

SAS ANSEPIAL reserves the right to adapt or modify these General Terms and Conditions of Sale at any time. In the event of any changes, the General Terms and Conditions of Sale in effect on the date of the order will apply to each order. Prior to any transaction, the customer acknowledges having read these terms and conditions and expressly agrees to them by clicking the “I Accept” button.

The Customer declares that they are a natural person of legal age (18 years or older), not acting in a commercial or professional capacity, who has the legal capacity to enter into a binding agreement under these General Terms and Conditions of Sale without restriction. The purchaser of prescription eyeglasses or contact lenses certifies that they have parental consent for their purchase. Proof must be provided upon request by SAS ANSEPIAL. For orders of prescription eyeglasses or optical devices subject to French law, THE CUSTOMER certifies that they have a prescription:

- issued within the last 5 years if the customer is between 16 and 42 years old

- less than 3 years old for those over 42 years of age

- issued within the past year for those under 16 years of age.

This prescription from an ophthalmologist or general practitioner must be provided to SAS ANSEPIAL in order to process the order. For orders placed by customers not subject to French law, such customers agree to comply with the laws applicable to them on the date the order is placed; SAS ANSEPIAL disclaims all liability in such cases.

2. Products:

2.1. Conditions of Use for Products:

The Products are subject to precautions for use. The use of certain Products may be discouraged or restricted for certain categories of Customers and/or uses.

The Customer agrees to comply at all times with the rules, guidelines, and instructions provided at the time of purchase of the Products, whether by SAS ANSEPIAL, the manufacturer, an optician, an ophthalmologist, or any other authorized person. These rules, guidelines, and instructions may pertain to the use or wearing of the Products, their storage, cleaning, or care, etc.

SAS ANSEPIAL offers all the optical services typically provided by opticians with a physical store, such as the fitting and adjustment of corrective lenses (pupillary distance) and the adjustment of frames. Therefore, the Customer is advised, before using the Products, to take all necessary precautions and, in particular, to consult an ophthalmologist and/or an optician when necessary, to ensure the quality of their vision and their optical needs, and to have their corrective lenses and frames fitted and/or adjusted, if necessary.

The products offered by SAS ANSEPIAL comply with current French legislation and the standards applicable in France and the European Union. However, SAS ANSEPIAL cannot guarantee that the products offered fully comply with standards applicable in countries outside the European Union. For this reason, THE CUSTOMER is required to verify that the products being imported comply with the applicable laws in the country of destination. If the products are seized by customs authorities, SAS ANSEPIAL shall not be held liable, and the seizure of the products shall not give rise to any refund.

2.2. Product Availability:

Our product offerings, gifts associated with promotional or sales offers, and prices are valid as long as they are visible on the website, while supplies last.

SAS ANSEPIAL makes every effort to ensure the availability of the Products offered for sale on the Website. However, the Customer is advised that Products may not be available or may no longer be available.

If the selected Product is unavailable at the time the order is confirmed, the Customer may either confirm the order and receive the Product as soon as it becomes available again, or cancel or modify the order and be notified of the next available date for that Product.

In any case, the Customer will be notified by email as soon as possible of any unavailability occurring after the Customer has confirmed their order. If their account has already been charged, they will be refunded within 14 days of receiving notification that the products are unavailable.

For a replacement, the customer is responsible for the return shipping costs at the current rate.

Products and/or gifts associated with a promotional or sales offer are valid while supplies last.

Furthermore, SAS ANSEPIAL reserves the right to refuse or cancel any orders placed on the Mymonture.com website without the CUSTOMER being entitled to claim any compensation in the event of, among other things: stock errors, permanent unavailability of the product, obvious errors regarding one or more products on the website, obvious pricing errors, errors or discrepancies between the prescription and the order, the unavailability of the optical equipment, or a dispute regarding payment for a previous order.

For orders of more than three pairs of glasses, and depending on the destination, Mymonture.com reserves the right not to fulfill the order in order to honor commitments made to our suppliers and to prevent the customer from encountering customs issues with blocked packages.

2.3 Product Unavailability

In the event that one or more products ordered from its suppliers are unavailable, SAS ANSEPIAL agrees to notify the customer under the following conditions:

1°) Permanent Unavailability

In the event that a product, which was available at the time of the order, subsequently becomes permanently unavailable for any reason, SAS ANSEPIAL will notify the customer. The customer may then choose:

* either to have the product replaced with an item of equivalent quality and price,

* or a refund for the unavailable product.

The refund will be issued without delay and no later than thirty (30) days, in accordance with the provisions of Article L.121-20-3 of the French Consumer Code.

2°) Temporary Unavailability

In the event that a product, which was unavailable at the time of the order, becomes temporarily unavailable, SAS ANSEPIAL will inform the Customer of the new estimated availability date. The customer may choose:

* either to maintain their order by agreeing to wait,

* or to cancel the order for the product(s) in question.

In the event of cancellation, SAS ANSEPIAL will refund the amounts paid for the unavailable products without delay and no later than thirty (30) days, in accordance with the provisions of Article L.121-20-3 of the French Consumer Code.

3°) Orders Including Products Not Immediately Available

When an order includes one or more products that are not immediately available, shipment may be made:

* either in a single shipment

* or in several partial shipments.

In the event of split shipments, additional shipping fees may be charged.

3. Orders:

3.1. Customer Account:

The Customer must create an account and log in to the Site to order Products.

To do so, the Customer must provide their login information (email address and password) and order details (first and last name, email address, shipping address, etc.). The information provided must be kept confidential and remains the sole responsibility of the Customer.

Since this data is personal and confidential, any order placed using the Customer’s account is deemed to have been placed by the Customer, who is bound by it.

The Customer agrees to immediately notify SAS ANSEPIAL in the event of any loss of their data, using the tools made available to them on the Website.

3.2 Placing an Order:

Prior to confirming their order, the Customer has the technical ability to review the various steps of the ordering process and, consequently, modify its contents by adding or removing Products from their shopping cart via the page on the Site that summarizes the shopping cart’s contents. Thus, the Customer may modify their order until it is confirmed by clicking the “Confirm Order” button prior to payment.

The Customer should not confirm their order until they have reviewed it. Confirmation of the order constitutes the Customer’s full and unconditional acceptance of the Terms and Conditions as well as of their order, in accordance with applicable regulations.

Once the order has been confirmed, the Customer is prompted to pay for the ordered Products via a fully secure payment portal labeled “100% SECURE PAYMENT.”

The data entered by the Customer at the time of order confirmation serves as proof of the date, nature, and content of the transaction. This information may be archived by SAS ANSEPIAL as evidence.

Once the Customer has confirmed and paid for their order, they will receive an order confirmation email containing the details and price of their order, the billing and/or shipping address, the estimated delivery times, and a partial summary of the key terms and conditions of sale. The Customer can also view this summary in their account.

All orders placed after 2:00 PM will be processed the following business day.

The Customer may also place an order at our Mymonture.com store located at 13 RUE MONTJOIE - 62280 SAINT MARTIN BOULOGNE.

Any order cancellation after shipment for the purpose of measuring progressive lenses or frame fitting will result in a 10-euro charge for administrative fees.

3.3. Orders for prescription eyeglasses and contact lenses:

Prescription Eyeglasses:

* For any purchase of prescription eyeglasses, the customer must comply with the provisions of this section. SAS ANSEPIAL delivers prescription eyeglasses only under the following conditions:

* The customer must ensure that the prescription details provided in the order match the information from an eye exam conducted by an ophthalmologist or a general practitioner. The customer must undergo regular eye exams by an ophthalmologist to prevent any eye damage.

* The wearer of the prescription eyeglasses agrees to have an eye exam at least every two years by an ophthalmologist. If the wearer changes prescription eyeglasses, it is recommended that they have the prescription checked by their ophthalmologist. If you have any questions regarding the risks and adverse effects associated with wearing prescription glasses and contact lenses, you should consult an ophthalmologist or specialist and read the instructions carefully.

* CSS / CMU: For any order of eyeglasses covered by health insurance, a signed authorization is required before the eyewear can be shipped. No eyewear will be shipped without this signed quote.

For contact lenses, the purchaser agrees to:

* To consult a recognized and licensed healthcare professional (ophthalmologist), who will determine the various parameters and assess the wearer’s ability to tolerate the lenses.

* The purchaser certifies that they are of legal age and possess a medical prescription dated within the last 3 (three) years, issued by a recognized and authorized healthcare professional. All purchases must comply with this prescription.

* The purchaser acknowledges having been informed in advance of the instructions for use, care, and handling of contact lenses and lens care products.

* The purchaser acknowledges that they are familiar with the hygiene rules and instructions for use of the products purchased on the Site.

* The purchaser certifies that there are no medical contraindications preventing them from wearing contact lenses or using contact lens care products.

* The buyer agrees to use the Site in compliance with applicable laws for personal use only and declares that they will not place orders on behalf of others, impersonate a third party, or use a name they are not authorized to use.

* The buyer acknowledges that they have been informed of the option to seek advice from an ophthalmologist or an optician at a brick-and-mortar store.

Please note: In the event of a cancellation or order error, a deduction of €30 per box of 6 custom-made lenses will be applied. The affected lenses are as follows: PerfeXion HR RX Toric Progressive lenses, HR PerfeXion RX Toric lenses, Ophtalmic Universal Hydrogel lenses (progressive, spherical, toric, progressive toric), Universal Silicone Hydrogel progressive lenses (spherical, toric, progressive toric), Quantum 1 and 2 lenses, Ultra Multifocal lenses for astigmatism, Biofinity Toric Multifocal lenses, and Z6 and Z6 contact lenses.

For all trial lens orders, a €4.90 shipping and handling fee will be charged. For custom-made trial lenses (RX, etc.), you will receive a quote in addition to the shipping and handling fee.

3.4. Discount Coupons and Gift Cards.

When placing an order, the Customer may use discount coupons and gift cards to take advantage of either discounts on the order total or temporary special offers.

To apply these coupons, the Customer must enter the coupon code in the field provided for that purpose when confirming their order.

These vouchers may be subject to specific terms of use. For example, they have a limited duration and can only be used during a specific validity period. The terms of use for these vouchers are indicated on the vouchers themselves. Furthermore, the various vouchers offered cannot be combined for a single order.

3.5 Orders Placed in Metropolitan France

The price of the Products is stated in euros, inclusive of all taxes (TTC), excluding shipping costs. In the event of a change in the VAT rate, the price of the Products will be automatically adjusted without further notice other than the effective date of the new rate; the Customer is responsible for paying the VAT in accordance with applicable regulations. The prices listed are already discounted. The prices listed on the product pages do not include shipping.

3.6 Orders Placed Outside Metropolitan France

SAS ANSEPIAL is required, in accordance with applicable law, to charge VAT on orders shipped to most countries within the European Union.

For orders shipped to a country other than mainland France, you are the importer of the product(s) in question. For all products shipped outside the European Union, to the French Overseas Departments (DOM), French Overseas Territories (TOM), and other territorial communities, the price will automatically be calculated excluding tax on the invoice. Customs duties, local taxes, import duties, or state taxes may be applicable. These duties and charges are not the responsibility of SAS ANSEPIAL. You will be responsible for these charges and bear full responsibility for them, both in terms of declarations and payments to the relevant authorities and agencies in your country. These fees, once paid, will not give rise to any refund, discount, or tax relief on the order amount.

The CUSTOMER is responsible for verifying, prior to placing an order, any duties, fees, and taxes that may be incurred and are payable as a result of an import transaction, and acknowledges that any VAT they may be required to pay may vary depending on the country of the delivery address they have provided. In any event, SAS ANSEPIAL shall not be held liable for the CUSTOMER’s failure to pay any taxes for which the CUSTOMER is liable. Warning: Any inaccurate information provided by the CUSTOMER for the purpose of evading VAT may result in civil fines and criminal prosecution.

4. Prices and Payment:

4.1 Changes

MYMONTURE.com reserves the right to change the prices of its Products at any time without prior notice, except for orders that have already been confirmed. The applicable price is the one displayed when the Customer confirms the order. WEB PRICES are exclusive to the Mymonture.com website; they may vary at company-owned stores or franchise locations.

4.2 Selling at a Loss

MYMONTURE.com reserves the right to cancel any order sold at a loss or with a value of €0 due to a computer system error. Selling at a loss is prohibited by law.

4.3 Payment for the Order

The sale will be finalized only upon Mymonture.com’s confirmation of payment for the order and constitutes acceptance of the offer, serving as proof of the order’s completeness and the due and payable nature of the amounts owed in fulfillment of said order.

All orders must be paid in full. The Customer must ensure that sufficient funds are available in the bank account used to pay for the order.

The Customer’s order will not be final, and the order cannot be shipped, until the full amount has been received (acceptance of payment via one of the payment methods listed below).

The Customer may pay for their order using the following payment methods:

• Credit card payments (Visa, MasterCard, Carte Bleue, Bancontact, American Express) are processed through the secure server of our partner, PAYPLUG. The Customer’s bank account will be debited at the time of online payment for the order and after confirmation by Mymonture.com’s banking service provider. The stored banking information will serve as proof of the intended financial transaction.
• Apple Pay: Appleusers can take advantage of the simplicity and security of Apple Pay to pay for their purchases via our partner PAYPLUG’s secure server.
• Via PayPal: A globally recognized secure online payment method.
• Via 3X INTEREST-FREE PAYMENTS WITH ONEY: For purchases from €100 up to €3,000 with Oney Bank

- This offer is reserved for individuals (adults) who are holders of a Visa or Mastercard credit card with an expiration date that extends beyond the selected financing term.

- You have a 14-day cooling-off period to cancel your credit agreement.

- How it works: Paying in 3 installments by credit card allows you to settle your order placed on our e-commerce site as follows: a mandatory down payment, debited on the day your order’s shipment is confirmed, and two monthly installments, each corresponding to one-third of the order total, debited 30 and 60 days later—all three payments are interest-free.

4.4. Secure Credit Card Payments

All online payments made with the Customer’s credit card are processed on a fully secure page provided by the PAYPLUG online payment service, a secure payment solution from Banque Populaire. The operation of the PAYPLUG online payment service is described in greater detail on the “3D Secure payment ” page of the Site

SSL encryption of banking data is ensured using 128-bit encryption.

The Customer’s banking information is accessible only to PAYPLUG. Neither SAS ANSEPIAL nor any third party has access to the banking information provided by the Customer, as this data never passes through a server or a public webpage.

To prevent any attempted fraud during the payment of an order, SAS ANSEPIAL and/or Payplug reserve the right to request proof of identity and/or proof of address and/or banking information from the Customer. In such a case, the order will not be confirmed until the requested documents have been submitted to SAS ANSEPIAL or its banking service providers. If such information is not provided within the timeframes specified by SAS ANSEPIAL and/or Payplug following a request for such information, the order will be considered automatically canceled, and neither SAS ANSEPIAL nor Payplug shall be held liable in this regard.

4.5 Our Right to Withhold Orders

At Mymonture, we do everything we can to fulfill your purchases. However, SAS ANSEPIAL may be required to cancel an order without compensation in the event of force majeure or a technical error, including:

• If the product is unavailable or there is an inventory error;

• Sale at a loss;

• If the displayed price or product description contains a glaring error;

• If the eyewear is technically unfeasible or does not comply with your prescription.

As such, SAS ANSEPIAL reserves the right to refuse any order placed by a professional or any person acting for the purpose of resale, as well as any order whose nature, volume, or frequency would reasonably suggest resale or distribution activity.

In order to honor our commitments to our partner brands and suppliers, we reserve the right to refuse or cancel any order containing more than one (1) pair of identical eyeglasses (same model number and same color) or more than three (3) pairs of eyeglasses in total, even if they are of different product codes and/or colors, both in France and abroad.

5. Services

5.1. Online Third-Party Payment

SAS ANSEPIAL offers you the option to receive online coverage (THIRD-PARTY PAYMENT) for your prescription eyeglasses and contact lenses through more than 300 approved supplementary health insurance providers. As part of the third-party payment process, SAS ANSEPIAL is required to advance the costs covered by the primary health insurance fund and the beneficiary’s supplemental health insurance provider. Once the optical equipment has been provided and the third-party payment procedures have been completed, the remaining balance will be the customer’s responsibility.

Process

The online third-party payment process on mymonture.com is simple. Just choose your eyeglasses and/or contact lenses and:

1°) Configure your lenses by selecting: “Yes, I would like to use the online third-party payment option.”

2°) Fill out and upload the required information

Supplementary health insurance providers and a valid prescription (dated within the last 5 years if you are between 16 and 42 years old, or within the last 3 years for those over 42).

3) Confirm your order by selecting the “Third-Party Payment” payment method (full or partial coverage depending on your contract with your supplementary health insurance provider) while awaiting reimbursement from your provider. No payment will be required at this stage.

4) SAS ANSEPIAL takes care of everything; we’ll request a quote from your supplementary health insurance provider. The documents resulting from this process will be available for review in the “Third-Party Payment” section of your customer account for electronic signature.

5°) Return your signed documents along with the out-of-pocket payment so that we can prepare and ship your equipment.

Out-of-Pocket Cost

Once the third-party payment process is complete, you will be billed for the remaining balance via a payment request so that we can prepare and ship your optical equipment.

If there is no out-of-pocket cost, the equipment will be finalized as soon as the beneficiary signs the documents.

To finalize the advance payment, you may be asked (depending on your supplementary health insurance provider’s terms) to electronically sign the documents related to coverage through your customer account.

The supplementary health insurance provider will pay the covered amount directly to SAS ANSEPIAL. The main advantage of the third-party payment system is that you don’t have to pay anything upfront!

In the event of an error in the supplementary health insurance provider’s coverage determination or an error in the payment of reimbursements, SAS ANSEPIAL reserves the right to claim payment from the beneficiary for any amounts not received.

Terms and Conditions

To be eligible for third-party payment on mymonture.com, the following conditions must be met.

SAS ANSEPIAL must have an agreement with your approved supplementary health insurance provider. If third-party payment is not possible, mymonture.com will provide the beneficiary of the corrective eyewear with the necessary documents to obtain reimbursements from the various health insurance providers. (Healthcare reimbursement form and invoice) The customer will be required to pay the full cost of the order in advance in order to finalize and ship the corrective eyewear.

The recipient of the corrective eyewear must not have purchased any corrective eyewear in the past 2 years.

Only prescription eyeglasses or contact lenses are eligible.

The recipient of the corrective eyewear must be enrolled in a primary health insurance fund (with current coverage).

The recipient of the corrective eyewear must have a valid supplemental health insurance policy that offers third-party payment.

No reimbursement request may be pending. If a request is pending, the recipient of the corrective eyewear will be asked to cancel it before Mymonture fulfills the order.

SAS ANSEPIAL cannot accept reimbursement beyond the coverage limit set by your supplementary health insurance provider.

In accordance with the law and efforts to combat fraud by supplementary health insurance providers, SAS ANSEPIAL will not make any changes or alterations to the billing.

We will make up to three attempts to process a third-party payment request with your supplementary health insurance provider. After these three attempts, we reserve the right to discontinue the process with your supplementary health insurance provider and either cancel your order or request direct payment from you, without the option to use the online third-party payment service.

Processing Time

Response times for third-party payment may vary from 1 to 20 days; this timeframe is in addition to our standard processing and shipping times for your equipment.

Your equipment or contact lenses will be prepared and shipped only upon receipt of all documents, duly completed and signed, as well as payment of any remaining balance, if applicable.

5.2 '100% Santé' scheme (full cover)

As part of the '100% Santé' scheme (full cover), Mymonture.com offers its customers frames that comply with CE standards, priced at 30 euros or less (including tax), as well as lenses at regulated rates, which vary depending on the prescription and type of lens.

The cost of the '100% Santé' scheme (full cover) is fully covered by French national health insurance and the customer’s supplementary health insurance provider. The CUSTOMER enters their prescription directly on our Mymonture.com website; the price is automatically calculated based on these prescription details and parameters.
The customer is responsible for entering their prescription details when generating a quote. A licensed optician verifies every online order for prescription eyeglasses; we contact customers if there is any uncertainty regarding the prescription details entered.

5.3 Quote

A free quote is provided prior to the completion of the sale for all orders covered by the '100% Santé' scheme (full cover), eyewear packages (frames + prescription lenses), and online third-party payment requests, including their prices. A standardized quote is available upon request and is valid for 30 days from the date of issuance.

The quote is considered accepted by clicking the “Order” button. In addition, THE CUSTOMER may also return the quote—which they have printed, completed, and signed with the notation “approved”—via email or mail, or sign the documents using an electronic signature provided through our partner, YouSign.

5.4 Your Second Pair Starting at Just 1€ More

This “Second Pair Starting at Just 1€ More” offer must be selected at the same time as the purchase of the main set (frames + lenses) plus a High Definition or Blue Clear coating, from a selection of “OCTIKA” prescription or sunglasses frames available on the website www.mymonture.com. It will be fitted with two white or tinted 1.5 single-vision lenses (prescription -6/+4, cylinder +2/-2), or two white or sun-tinted 1.5 organic progressive lenses (prescription -6/+4, cylinder +2/-2, add 1 to 3).

These lenses will cost 50 euro cents each. To be confirmed in the shopping cart after you have completed your first order.

Additional lens options are available for an extra charge; see the MYMONTURE website.

Offer valid for the same wearer and the same prescription on both pairs, excluding health insurance and the '100% Santé' scheme (full cover).

This offer cannot be combined with any other promotions or packages.

Valid at our Mymonture stores at 13 RUE MONTJOIE - 62280 SAINT-MARTIN-BOULOGNE and 101 AVENUE LE CORBUSIER - 59800 LILLE, and on our website www.mymonture.com

5.5 Contact Lens Refills

Before purchasing contact lenses, it is essential to consult a qualified specialist who will determine the appropriate parameters for your vision and assess your ability to tolerate them. Fitting and testing for first-time contact lens wear are matters for specialists; do not overlook this essential step.

Wearing contact lenses of a particular brand must be approved by an ophthalmologist, who will perform all necessary tests to ensure the lenses are compatible with your eye parameters.

Before switching to a different brand of contact lenses, always consult a qualified professional for testing and approval.

If you experience discomfort, redness, irritation, watery eyes, or vision problems, remove your contact lenses and consult a qualified healthcare professional as soon as possible.

By ordering contact lenses on the Mymonture.com website using the “contact lens renewal” button, the CUSTOMER certifies that they have already undergone the necessary fitting tests and acknowledges that there are no contraindications to wearing these contact lenses.

5.6 30-Day Money-Back Guarantee

Did you order a pair of frames but they don’t meet your expectations? Is the size, shape, or color not right for you? Are you not 100% satisfied with your purchase? Don’t worry!

Based on the principle that everyone has the right to make a mistake or change their mind, your online optician MYMONTURE offers a “30-Day Money-Back Guarantee.” Without any hassle, we’ll gladly accept returns or exchanges for your sunglasses or prescription frames as quickly as possible.

To take full advantage of this service, please review the following terms and conditions. You have several options:

You have ordered one or more frames.

You may return your order to us within 30 days of receiving your package (as evidenced by the Colissimo tracking date on your package) instead of the 14 days provided for in Article L121-20 of the French Consumer Code. Please note that you are responsible for the return shipping costs.

When you request an exchange or refund, you are liable for any damage caused during the return shipment. That is why we strongly recommend that you return your package via certified mail or with tracking to the following address:
MYMONTURE.com
13 RUE MONTJOIE - 62280 SAINT MARTIN BOULOGNE.

All returned items must, of course, be new, unused, undamaged, unsoiled, and in perfect condition; otherwise, they cannot be accepted. All items in the package must therefore be returned complete in their original packaging: original eyeglass case, eyeglass cleaning cloth, etc. Without these items, your online optician Mymonture reserves the right to refuse your return.

SAS ANSEPIAL agrees to refund the amounts paid within 8 days of receiving your returned package.

You ordered prescription eyeglass frames tailored to your vision:

In the case of a sale of prescription lenses, SAS ANSEPIAL reserves the right to issue a partial refund for your order (in accordance with Articles L. 121-20-2 and L. 121-20 of the French Consumer Code regarding custom-made products). Please also note that only the frames are eligible for a refund. This is because, having been customized, the lenses cannot be reused by third parties. In the case of a third-party payment order, the frame will be reimbursed based on the out-of-pocket amount, as supplementary health insurance providers are prohibited from reimbursing the flat-rate amount.

The processing fee is €10; it will be deducted from your payment.

5.7 Replacing Your Lenses

SAS ANSEPIAL offers its CUSTOMERS the option to have lenses fitted onto frames not purchased from the Mymonture.com website or that have already been worn. Once you place your order, you will receive a prepaid shipping label to send us your frame so we can fit your new lenses (Valid only in Metropolitan France) and a liability waiver form in the event of damage and/or breakage of the frame and/or technical inability to replace the prescription lenses.

For its part, SAS ANSEPIAL undertakes to take all necessary precautions during this period. In the event of breakage of the frame or any part thereof, SAS ANSEPIAL undertakes, subject to agreement, to perform a free repair if possible (welding or part replacement). If repair is not possible, SAS ANSEPIAL may offer, free of charge, a replacement frame with a maximum value of €30 from the Octika collections, into which the lenses can be fitted.

5.8 At-Home Try-On (valid only in metropolitan France)

SAS ANSEPIAL offers you the option to try on 1 to 3 prescription eyeglass frames at home. These frames will be delivered to you without prescription lenses. Valid only in metropolitan France and does not include prescription sunglasses or sports glasses.

Terms and Conditions

A home trial may include a maximum of 1 to 3 frames per shipment. The number of frames you choose (from one to a maximum of three). If you choose to place an order with us for a frame with prescription lenses, the frame(s) shipped to you must be returned to MYMONTURE within thirty days (i.e., 30 calendar days) following the placement of your order.

Process

Once you have selected your frame(s) and completed the corresponding payment, Mymonture will prepare your order for shipment. If you decide to keep a frame or have your lenses fitted, contact our opticians at 03 21 91 40 40 Monday through Friday from 10 a.m. to 6 p.m. to order your complete eyewear set (frames + lenses, online third-party payment, second-pair offer, etc.) and send you a prepaid shipping label. Return shipping is therefore at no additional cost to the customer. To return your frame(s) to us, simply place them in their original case and put them in the package. Then affix the prepaid return label to the package and drop it off at your nearest post office.

If the frames are not returned

If, within 30 days of placing your order, you have not returned the frame(s), or if they have been damaged, soiled, or otherwise impaired. In the event of a partial return of the frames, SAS ANSEPIAL will issue a refund for the returned frames, provided they are in good condition.

5.9 Quality Control:

Following an order, each pair of prescription eyeglasses (lenses and eyeglass frames) and contact lenses is inspected by a licensed optician before delivery to the customer.

6. Delivery – Receipt of Products

6.1. Available Delivery Methods:

The Customer must select a delivery method before confirming their order. Delivery is handled by Chronopost to a pickup location or by UPS to the customer’s home.

Delivery times and rates vary depending on the delivery method chosen by the Customer.

The various delivery methods and their terms regarding delivery times and rates are detailed on the “Shipping Options” page of the Website. The delivery times provided refer to the time required for delivery once the order has been handed over to the carrier, that is, once it has been processed and prepared by the SAS ANSEPIAL team. Shipping costs are not refunded in the event of a product return and refund request.

6.2. Delivery Terms:

Products are delivered to the address provided by the Customer upon order confirmation and according to the selected delivery method.

The order will be accompanied, where applicable, by the delivery slip, the invoice, the corresponding healthcare reimbursement form, and any other necessary documents.

The delivery time indicated to the Customer upon order confirmation is provided for informational purposes only and is calculated from the date of full payment by the Customer. SAS ANSEPIAL cannot be held liable for any consequences resulting from a delivery delay not attributable to it.

In the event that Products from the same order are not available at the same time, the order will be delivered in its entirety on the latest delivery date. However, the Customer may request partial delivery based on the availability of the various Products.

In addition to the information sent to them by email, the Customer may track the status of their order and delivery by logging into their account and viewing the “My Account” section.

If the Customer does not receive their order within the specified time frame, they are asked to contact SAS ANSEPIAL and the selected carrier to ensure that their order has been shipped properly.

6.3 Delivery Time for Prescription Eyeglasses and Contact Lenses:

Upon receipt of payment and the necessary information (prescription, pupillary distance measurements, contact information) to assemble the eyeglasses, the Company will make every effort to deliver an order for a pair of prescription eyeglasses with corrective lenses within 15 days for shipments to metropolitan France, and undertakes in all cases to ensure that this delivery timeframe does not exceed 30 business days from the date the product or service order is completed, subject to available inventory and product availability from our suppliers. Upon receipt of the necessary information, the Company will provide the customer with an estimated delivery date, subject to available inventory.

However, these delivery times apply strictly only to orders placed through the online purchase and payment process. Any order that does not follow this process (e.g., orders placed by mail) may not be processed by our services and/or may result in an additional delivery delay.

The delivery times indicated on the Site do not take into account postal processing times or processing times related to transportation and shipping.

The shipping times listed on the Site are provided for informational purposes only and are not binding. They are calculated based on average restocking times and are subject to change at any time.

6.4. Receipt of Products:

Delivery of the order is deemed to have been completed when the order is made available to the Customer.

The Customer is obligated to accept the order sent to them.

If the order is not accepted, it will remain available to the Customer for a certain period of time at the sorting center or warehouse of the carrier chosen by the Customer. The Customer must pick up the order in accordance with the carrier’s deadlines and conditions.

If the Customer fails to pick up the order within the required timeframes and under the required conditions, the unclaimed order will be returned to SAS ANSEPIAL, which will notify the Customer by email. If the order is returned to SAS ANSEPIAL for a reason attributable to the Customer (package not claimed within the specified timeframe, package refused by the recipient, incorrect delivery address, etc.), the return shipping costs will be deducted:

- €9.90 will be deducted from the refund for France,

- €20 will be deducted from the refund for European countries,

- €45 will be deducted from the refund for countries worldwide (excluding France and Europe).

If the package is reshipped, the Customer will be required to pay new shipping fees for the reshipment of their order: €9.90 for France, €20 for European countries, and €45 for the rest of the world.

6.5. Verification of the Order and Products:

SAS ANSEPIAL takes special care in packaging and preparing orders; however, packages may occasionally be damaged during shipping.

In accordance with Article L.216-2 of the French Consumer Code, all risk of loss or damage to the Products is transferred from the seller to the consumer at the moment the consumer physically takes possession of the goods.

The Customer is therefore required to check the condition of the packaging and the conformity of the Product at the time of delivery and must immediately notify the carrier of any reservations regarding the condition of the delivered Product so that they may be noted on the carrier’s delivery receipt.

SAS ANSEPIAL therefore recommends that the Customer, before accepting the package:

- to carefully inspect the condition of the package;

- to verify that the delivery slip matches the delivered Product;

- to verify that the delivered Product matches the order placed.

If, during this inspection, the Customer notices an apparent defect (e.g., the box is damaged, torn open, or open, etc.), damage during shipping (e.g., a package is missing), or a non-conformity (e.g., the product is different from the one ordered, an item is missing, etc.), they must:

- refuse to accept the Product outright; and

- record their precise, complete, and signed observations on the delivery slip;

- confirm the apparent defect, damage, or non-conformity to SAS ANSEPIAL within 48 hours of receiving the Product, either by certified letter with return receipt requested to the following address: MYMONTURE – 13 rue Montjoie – 62280 St Martin Boulogne, or by email to the following address : contact@mymonture.com. The Customer must provide all supporting documentation regarding the existence of any non-conformities, damage, or defects observed (photographs, order invoice, etc.).

If no complaint is filed within the aforementioned time frame and under the aforementioned conditions, the delivered Products will be deemed accepted by the Customer.

The Customer acknowledges that, in the absence of valid information provided within the aforementioned timeframes, their order will be deemed compliant and the delivered Products free from any apparent defects, and the Customer’s claim will be considered inadmissible and unenforceable against SAS ANSEPIAL.

Any Product returned without the consent of SAS ANSEPIAL will be refused by SAS ANSEPIAL and returned to the Customer at the Customer’s expense and risk.

To be validly returned to SAS ANSEPIAL and/or exchanged, the Products must not have been used and must be returned intact in their original packaging along with any accessories, user manuals, and other documentation.

In the event of a dispute regarding delivery or failure to deliver the Products (identity theft, non-delivery, or a delivery confirmation without receipt by the Customer), a police report must be filed with the Police or Gendarmerie, and a copy must be sent to SAS ANSEPIAL so that it may assert its rights. Without this police report, no dispute will result in a redelivery of the product. In the event of a redelivery following a delivery dispute, the order will be reshipped via certified mail with return receipt requested; no refund will be issued for this shipment.

If the customer claims that the package was not received or that the contents of the package are incomplete, even though the carrier confirms that the delivery was made in accordance with the order, the customer must provide us with a copy of the complaint filed with the carrier in order to assert their rights. Without this complaint, no dispute will result in a redelivery of the product. In the event of a redelivery following a delivery dispute, the order will be shipped via certified mail with return receipt requested; no refund will be issued for this shipment.

If the returned Products are found to be non-compliant with the Customer’s order or to have an apparent defect, SAS ANSEPIAL agrees, at the Customer’s discretion, to:

• To reship a new, compliant product to the Customer, covering both the reshipment and return costs; or
• To replace the Product in question with another Product of the same category and price, with SAS ANSEPIAL covering the return and reshipment costs; or
• To cancel the order and refund the Customer for all costs incurred, provided that the return includes all products from the same order.

Any refund will be issued in accordance with the terms set forth in the “Refunds” section.

6.6 Shipping Costs:

Free shipping on orders of €70 or more in Metropolitan France, Corsica, and Monaco:

CHRONO - Pickup Point	Free
CHRONO - Pickup Point (Corsica Only)	Free
CHRONO – Home Delivery*	€9.90

Delivery for orders under €70 in Metropolitan France, Corsica, and Monaco:

CHRONO – Pickup Point*	€4.90
CHRONO - Pickup Point (Corsica only)	€4.90
CHRONO – Home Delivery**	€9.90

*Chronopost Relais Consign Locker: If the pickup point is full or at capacity at the time of delivery, your package will be delivered to a nearby pickup point.

** Chronopost Home Delivery ensures delivery to your home. If you are not home, your package will be dropped off at a pickup point near your residence.

Delivery to Europe:

CHRONO – Pickup Point and/or CHRONO – Home Delivery *

*Chronopost Relais Europe Consign Locker: If the pickup point is full or at capacity at the time of delivery, your package will be delivered to a nearby pickup point.

** Chronopost Domicile delivers to your home. If you are not home, your package will be dropped off at a pickup location near your residence

COUNTRY	RATES (INCL. TAX)
Germany, Belgium, Spain, Italy, Luxembourg, Netherlands,	€10
Austria, Bulgaria, Croatia, Denmark, Estonia, Finland, Greece, Ireland, Hungary, Latvia, Lithuania, Malta, Portugal, Poland, Czech Republic, Romania, Slovakia, Sweden.	€15
United Kingdom.	18€
Albania, Andorra, Armenia, Bosnia, Cyprus, Gibraltar, Guernsey, Canary Islands, Iceland, Jersey, Liechtenstein, Moldova, Montenegro, Norway, Serbia, Turkey,	30€
Switzerland: Chronopost Home Delivery Only.	€30

Worldwide Shipping:

CHRONO – Home Delivery / FEDEX

COUNTRY	RATES (EXCL. TAX)
Antigua and Barbuda, Argentina, Bahamas, Bermuda, Brazil, Canada, Chile, Dominica, Ecuador, Guyana, Haiti, Virgin Islands (UK and US), Israel, Mexico, Panama, Paraguay, Peru, Trinidad and Tobago, Uruguay, Venezuela.	€25
Mauritius, Israel, Seychelles.	€29.16
Australia, Cambodia, China, South Korea, Hong Kong, India, Indonesia, Japan, Kazakhstan, Macau, Malaysia, Maldives, New Zealand, Philippines, Singapore, Taiwan, Thailand, Vietnam.	€29.16
Guadeloupe, Martinique, Réunion, Saint Barthélemy, Saint Martin (French part),	33.33€
French Guiana, the Mariana Islands, Mayotte, New Caledonia, French Polynesia, Saint Pierre and Miquelon.	€41.66

6.7 Customs Duties and Returns:

The customer is responsible for paying all customs duties and import taxes on the ordered products, in accordance with the requirements of the relevant authorities in their country. For any order shipped outside the European Union, these fees—set by the customs authorities of the destination country—are the sole responsibility of the recipient and must be paid in order for the package to be delivered.

In the event of an unjustified refusal to accept delivery—for example, when customs duties are not paid, or in the event of repeated absences during delivery attempts, or if the package is returned due to non-payment of taxes required by local authorities—the package will be returned to Mymonture. In this situation, shipping and return costs, including any customs duties applied during the return, will be deducted from the refund amount issued by our customer service team after the package is received and inspected—€20 for returns within Europe and €45 for international returns.

However, if the return is due to an error on the part of Mymonture.com (for example, a non-compliant product, a damaged item, etc.), Mymonture.com will cover the full cost of the return, including customs duties.

7. Warranties

SAS ANSEPIAL guarantees that the Products sold comply with French and European Union regulations. The Customer is entitled to all statutory warranties of public policy applicable to the Products in question, including the warranty of conformity and the warranty against hidden defects. This warranty is valid for 2 years on both lenses and frames. It is limited to one replacement for the frame or prescription lenses.

SAS ANSEPIAL disclaims all liability in the event that the delivered item does not comply with the laws of a country other than a member state of the European Union. It is the CUSTOMER’s responsibility to verify with local authorities the possibilities for importing or using the ordered products.

The customer must send their broken eyewear to MYMONTURE.com at their own expense.

7.1 Fitting Guarantees

Progressive Lenses: For a period of 5 months from the date of receipt of your glasses, SAS ANSEPIAL agrees to replace your prescription lenses in the event of visual incompatibility with our NOVACEL and ESSILOR lenses. This warranty covers a one-time replacement of the lenses:

* applicable only if accompanied by written proof from the ophthalmologist who issued the original prescription (ophthalmic error). This fitting guarantee does not affect the consumer’s rights under the statutory warranty set forth in Articles 1649 bis through 1649 orties of the Civil Code.

* another pair of lenses with the same prescription in VL or VP

* by replacing them with a higher-end lens line (the price difference will be the CUSTOMER’s responsibility)

Lenses will be replaced with products from the same price range; any price difference will be the customer’s responsibility, and no refunds will be issued. This warranty does not apply to “second pair” packages. This warranty does not apply in the event of scratches on the lenses. Fitting fees are charged at €10 for a full-rim frame, €20 for a semi-rimless frame, and €30 for a rimless frame.

Contact lenses: Only annual lenses (Lunelle, Menicon, Quatum, and Z6) come with a two-month adaptation guarantee.

7.2 Commercial Warranties and After-Sales Service

The quality of the products available on the Site is guaranteed by their respective manufacturers. Valid under normal conditions of use and upon presentation of the damaged items.

The lens warranty covers one instance of lens breakage with a 40% deductible. Limited to one replacement, with the same prescription.

7.3 Warranty Exclusions

This warranty covers manufacturing defects or material defects. Products that have been damaged or misused are under no circumstances covered by the SAS ANSEPIAL warranty program.

Furthermore, any modifications (such as fitting lenses from another brand, etc.) to Mymonture frames and/or those from our original suppliers will void the warranty.

Lenses are not covered by the warranty against scratches resulting from misuse or lack of care. Damage resulting from wear and tear, external causes, misuse, or improper maintenance is excluded from all warranties.

7.4 General Terms and Conditions of After-Sales Service

Under the warranty, SAS ANSEPIAL will repair, exchange, or replace one or more parts, or even the entire product, if it is found to be defective based on the Supplier’s assessment.

Items that may be subject to billing include complete frames, frame-only sets, pairs of lenses, and accessories (cords, cases, etc.). In this case, we ask that you return the defective part to avoid being billed (along with the purchase order). The return must be made within 15 days of receiving the part.

Shipping costs are 6.90 euros for shipments to mainland France.

Shipping costs are 20 euros for shipments to European countries.

Shipping costs are 45 euros for shipments to the rest of the world.

The customer must send their broken equipment to SAS ANSEPIAL at their own expense.

To allow for a more thorough analysis of the identified defect, or if you wish to send us your frames for repair, you may return them via tracked mail to the following address: MYMONTURE Customer Service - 13 RUE MONTJOIE - 62280 SAINT MARTIN BOULOGNE.

Please be sure to include a letter with your contact information and a description of the defect.

Upon receipt of your frames, we will be able to offer you, as a priority, either a repair or an exchange of your item, subject to availability.

We recommend using a shipping method that includes package tracking. SAS ANSEPIAL cannot be held liable under any circumstances for lost or damaged packages.

The MYMONTURE.com Customer Service team is also available Monday through Friday from 10:00 a.m. to 6:00 p.m. by phone at 03 21 91 40 40 or by email at serviceclient@mymonture.com.

If an inspection is requested, the customer is responsible for return shipping costs.

7.5 Statutory Guarantees of Conformity

Consumer Code :

Article L211-4

The seller is required to deliver goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery.

The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when such installation was the seller’s responsibility under the contract or was carried out under the seller’s supervision.

Article L211-5

To be in conformity with the contract, the goods must:

1. Be fit for the purpose usually expected of similar goods and, where applicable:

- correspond to the description provided by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;

- possess the qualities that a buyer may legitimately expect in light of public statements made by the seller, the manufacturer, or their representative, particularly in advertising or on labeling;

2° Or possess the characteristics mutually agreed upon by the parties or be suitable for any special purpose sought by the buyer, which was brought to the seller’s attention and which the seller accepted.

Article L211-12

The right to bring an action for lack of conformity expires two years from the date of delivery of the goods.

Civil Code :

Article 1641

The seller is liable for hidden defects in the item sold that render it unfit for its intended use, or that so impair such use that the buyer would not have purchased it, or would have paid only a lower price for it, had the buyer known of such defects.

Article 1648

Any claim arising from latent defects must be brought by the buyer within two years of the discovery of the defect.

The Customer may file a claim with MYMONTURE.com by contacting MYMONTURE.com using the contact information provided on the “Contact Us ” page of the Website.

The Customer is solely responsible for their use of the Products. Accordingly, MYMONTURE.com shall not be held liable in the event of mishandling, lack of caution, or the Customer’s failure to follow the instructions for use or user manuals.

Article R. 4362-15

The optician shall provide, at the patient’s request and free of charge, relevant, targeted, appropriate, and personalized advice during the hours and days listed on the website.

The optician, if deemed necessary, will recommend a medical consultation, particularly if the patient reports discomfort following the use of the delivered product.

8. Product Returns and Right of Withdrawal

8.1 Product Returns

SAS ANSEPIAL will systematically inspect any Products returned by the Customer, regardless of the reason.

All products in our catalog are at the customer’s expense.

Given the nature of the products, returns will not be accepted if the products or their packaging have been used, opened, modified, or altered in any way. Any request for a return of goods authorized by SAS ANSEPÏAL will only be valid if the goods were delivered less than one month ago; in such cases, the products must be returned in perfect condition, in their original packaging, complete (instructions, cases, accessories, warranty and authenticity card, etc.), undamaged, unused, unsoiled, free of marks, and accompanied by the healthcare reimbursement form and the invoice corresponding to the order. SAS ANSEPÏAL reserves the right to refuse a refund or exchange if the above conditions are not met. In the event that the product does not comply with specifications, the cost of registered shipping and all other fees (bailiff’s report, administrative fees, etc.) will be the customer’s responsibility.

Soft contact lenses intended for periodic replacement are not covered by any fitting guarantee.

Except as provided for in these Terms and Conditions, the cost of returning the Products is borne by the Customer.

Provided these conditions are met and after Mymonture receives the returned item, a credit or refund will be issued to the buyer within 8 days.

8.2 Right of Withdrawal:

The Customer has a period of thirty (30) calendar days from receipt of the Products to exercise their right of withdrawal with SAS ANSEPIAL, in lieu of the statutory period granted. If this period expires on a Saturday, Sunday, or a public holiday or non-working day, it is extended until the next business day.

Given the nature of the Products, returns will not be accepted if the Products or their packaging have been used, opened, modified, or altered in any way. Therefore, the Products must be returned in perfect condition, in their original packaging and containers, complete (instructions, cases, accessories, warranty and authenticity card, etc.), undamaged, unused, unsoiled, free of marks, and accompanied by the healthcare reimbursement form and the invoice corresponding to the order. SAS ANSEPIAL reserves the right to refuse such a return if the conditions set forth above are not met.

This is because returned Products are intended to be resold in new condition.

As an exception, and in accordance with the provisions of Article L.121-21-8 of the French Consumer Code, the Customer does not have a right of withdrawal for Products that have been customized or adapted to the Customer’s specific needs and/or for which safety or health protections have been compromised. Thus, the Customer does not have a right of withdrawal if frames have been adapted to their facial structure or if contact lens cases or care solutions have been opened.

The withdrawal procedures that the Customer must follow are detailed on the “Legal Information and Right of Withdrawal” page of the Website. The Customer must consult these withdrawal procedures and follow the process outlined therein.

The Customer may choose to receive an exchange, a store credit, or a refund for the returned Products. The Customer must notify SAS ANSEPIAL of this choice before or no later than the time the Products are returned. In the case of a refund, the return shipping costs will be borne by the Customer. If the Customer does not make a selection, they are informed that they will receive a store credit that they may use throughout the Site for a future order.

In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for certain Products, including:

• Sealed goods that cannot be returned for health or hygiene reasons and that have been unsealed by the consumer (Art. L221-28, 5°).
• Audio or video recordings or computer software once they have been unsealed after delivery (Art. L221-28, 9°). (e.g., RAY-BAN META smart glasses).

In the case of a return of frames fitted with prescription lenses (customized to the wearer’s vision), only the frames will be refunded. The lenses cannot be reused because they have been customized.

Sample withdrawal form:

(Please complete and return this form only if you wish to cancel your order under the conditions set forth above)

- Attention: Mymonture, 13 rue Montjoie, 622820 ST MARTIN BOULOGNE, FRANCE. Email: contact@mymonture.com

- I / We (*) hereby notify you of my / our (*) withdrawal from the contract for the sale of the goods (*) / for the provision of services (*) listed below

- Ordered on (*) / received on (*)

- Name of consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only if this form is submitted in paper format)

- Date

(*) Delete as appropriate.

9. Refunds and Exchanges:

In any case, SAS ANSEPIAL will only refund the Customer the price paid by the Customer for the returned Product(s). The Customer will be credited the corresponding amount to the payment method provided at the time of the order, excluding shipping costs.

The Customer may also receive a store credit in an amount equal to the amount that should have been refunded. Any store credit may be redeemed for a refund.

The Customer will be reimbursed within a maximum of eight (8) days from the date the Customer exercises their right to a refund.

In the case of a return of a frame fitted with prescription lenses (customized for the customer), only the frame will be refunded. The lenses cannot be reused because they have been customized. If you ordered your eyewear through a third-party payer, the frame will be refunded to the customer up to the amount of the out-of-pocket cost for the frame. No refund can be made through a supplementary health insurance provider after coverage has been approved (as per the supplementary health insurance providers’ terms and conditions of sale).

In the event of disputes with carriers, no refunds or exchanges will be made.

During sales periods, the customer has a 14-day withdrawal period starting from the day the item is received. The customer may exchange the item or receive a refund without penalty and without having to justify their decision. The customer is responsible for the return shipping costs.

In the event of a refused or unclaimed package upon delivery, or upon cancellation of the order, the reshipment fee is €6.90; this amount will be deducted from your payment.

9.1 Exchanges of prescription eyeglasses, contact lenses, and sunglasses:

For the exact same item

Eyeglasses of a higher price (you are responsible for the additional cost)

Same type of lenses and lens options; choice of frames from those offered at the same retail price as the frame you purchased.

For a replacement, the customer is responsible for return shipping costs at the current rate.

9.2 Refunds for prescription eyeglasses, contact lenses, and sunglasses:

Refunds apply to the eyewear itself, excluding any shipping costs (all shipping costs will be deducted).

In the case of frames fitted with prescription lenses (customized for the customer), only the frames will be refunded. (Custom-made products. Articles L. 121-20-2 and L. 121-20-4 of the Consumer Code)

9.3 Returning Eyeglasses, Contact Lenses, and Sunglasses:

When returning a package to our workshops, eyeglasses must be returned along with the original healthcare reimbursement form (“Cerfa” form) and the invoice. (No refund or exchange will be granted without the return of the original documents.)

Contact our customer service at 03.21.91.40.40, Monday through Friday from 10:00 a.m. to 6:00 p.m., or by email at serviceclient@mymonture.com to confirm your request.

Simply return your order along with the completed return form, invoice, and original healthcare reimbursement form to the following address: MYMONTURE, 13 RUE MONTJOIE - 62280 SAINT MARTIN BOULOGNE; Your request will be processed within 8 days after we receive the package and inspect the frames in our workshops.

Returns or exchanges will not be accepted if the products or their packaging have been used, opened, modified, or altered in any way. Therefore, products must be returned in perfect condition, in their original packaging, complete (instructions, cases, accessories, warranty and authenticity cards, etc.), undamaged, unused, unsoiled, free of marks, and accompanied by the healthcare reimbursement form and the invoice corresponding to the order. SAS ANSEPIAL reserves the right to refuse an exchange or refund if the conditions set forth above are not met.

In the event of a return of a defective product, the customer is responsible for the return shipping costs. The customer must send the broken equipment to SAS ANSEPIAL at their own expense.

Please note: In the event of an order cancellation or error, a deduction of €30 per box of 6 manufactured lenses will be applied. The affected lenses are as follows: PerfeXion HR RX Toric Progressive lenses, HR PerfeXion RX Toric lenses, Universal Hydrogel Ophtalmic lenses (progressive, spherical, toric, progressive toric), Universal Silicone Hydrogel progressive lenses (spherical, toric, progressive toric), Quantum 1 and 2 lenses, Ultra Multifocal lenses for astigmatism, Biofinity Toric Multifocal lenses, and Z6 and Z6 contact lenses.

Return and Refund Policy: Returns not claimed within 14 days of receiving the product will be fully refunded for the cost of the eyeglasses or contact lenses. However, shipping costs will be deducted as follows:

For Colissimo delivery: €6.90 will be deducted from the refund.

If your package is refused or unclaimed upon delivery, the cost of reshipping the order will be €6.90 via Colissimo within mainland France or the shipping cost for the destination country.

Purchases made through third-party payment cannot be canceled, refunded, or exchanged (in accordance with our agreements with our supplementary health insurance providers). This also constitutes an exception to the right of withdrawal.

9.4 RAY-BAN META Smart Glasses (Gen 2, Headliner, Skyler, and Wayfarer models)

RAY-BAN META smart glasses, including the Gen 2, Headliner, Skyler, and Wayfarer models, fall under the exceptions listed above if:

• Their original packaging has been opened or unsealed,
• They have been used, modified, soiled, damaged, or altered in any way.

In these cases, no returns, refunds, or exchanges will be accepted.

Only Products that are unopened, sealed, complete, intact, and in their original packaging may be returned and eligible for a refund or exchange.

The Customer expressly acknowledges and accepts this limitation at the time of placing the order.

10. Order Verification – Fraud Prevention

To prevent any attempt at fraud or misuse of the website, the customer service department of Mymonture.com (SAS ANSEPIAL) reserves the right to verify orders placed by the CUSTOMER. As part of this verification process, the CUSTOMER may be asked to provide additional supporting documents necessary to validate their order, such as proof of address, identification, and/or the contact information of the credit cardholder.

Failure to provide the requested documents, or refusal to comply, may result in the rejection or cancellation of the order, at the sole discretion of SAS ANSEPIAL. These requests will be made exclusively via email from the following address: contact@MYMONTURE.com.

11. General Provisions

11.1. Personal Data:

The personal data that may be collected on the Site includes the following:

Account/Profile Creation: When you create your account or profile, the following information is recorded: your last name, first name, date of birth, mailing address, email address, phone number, and login credentials.

Logging in to the Site: When you log in, your login information, browsing history, and location data are recorded.

Information from third parties: Some of your data (in particular your last name, first name, and phone and/or mailing address) may have been provided to us, with your prior consent, by our partners. In this case, the processing of your data will be governed by these provisions.

Cookies: Cookies are used when you use the Site to collect certain information (specifically, your IP address, information about the computer used for browsing, the connection method, the type and version of your web browser, your operating system, and other technical identifiers, as well as the URL of your visits, including the date and time, and the content accessed). You can disable cookies through your browser settings.

Your personal data is primarily used for the following purposes:

• accessing and using the website;

• verification and authentication of your data;

• optimizing the layout and functionality of the website;

• combating fraud, misuse, viruses, and other malware;

• managing our relationship with you;

• providing user support;

• managing payment services;

• providing personalized content and services based on your browsing history, preferences, and interests;

• sending commercial information and advertising messages based on your browsing history, preferences, and interests.

When certain information is required to access specific features of the Site, this requirement is indicated at the time the data is entered. If you refuse to provide required information, you may not have access to certain services, features, or sections of the Site.

Your personal information is retained for a period not exceeding 36 months, unless:

• You exercise, under the conditions set forth below, one of the rights granted to you by

law;

• A longer retention period is authorized or required by law or regulation.

During this period, the Site implements the organizational, software, legal, technical, and physical measures necessary to ensure the confidentiality and security of your personal data, so as to prevent its damage, deletion, or access by unauthorized third parties.

Access to your personal data is strictly limited to ANSEPIAL employees and agents who are authorized by virtue of their duties and bound by a confidentiality obligation.

However, the collected data may be disclosed to subcontractors who are contractually responsible for performing the tasks necessary for the proper functioning of the Site and its services, as well as for the proper management of our relationship with you, without requiring your consent. It is specified that, in the course of performing their services, these third-party service providers have only limited access to your data and are contractually obligated to use it in accordance with the provisions of applicable data protection laws.

Apart from the cases set forth above, SAS ANSEPIAL undertakes not to sell, rent, transfer, or grant access to third parties to your data without your prior consent, unless compelled to do so for a legitimate reason (legal obligation, combating fraud or abuse, exercising the right of defense, etc.).

In accordance with applicable laws and regulations, in particular Law No. 78-17 of January 6, 1978, as amended, relating to information technology, files, and civil liberties, and European Regulation No. 2016/679/EU of April 27, 2016 (effective as of May 25, 2018), you have the following rights:

• Exercise your right of access to find out what personal data we hold about you;

• Request that your data be updated if it is inaccurate;

• Request the portability or deletion of your data;

• Request the deletion of your account;

• Request that the processing of your data be restricted;

• Object, on legitimate grounds, to the processing of your data;

• Object to or withdraw your consent to our use of

your contact information to send you our promotions and marketing communications via email,

text messages, phone calls, and regular mail. This right remains valid regardless of whether the

information about you was provided to us directly by you or by

third-party partners to whom you have provided it (in this case, you will need to click on the

unsubscribe links provided in our text messages or emails or contact us as described below).

You may exercise these rights either by modifying your account settings, directly on the Website under the “Contact” section, or by mail to the following address: Mymonture.com - 13 rue Montjoie - 62280 Sta Martin Boulogne or by email at the following address: contact@mymonture.com.

For security reasons and to prevent fraudulent requests, this request must be accompanied by proof of identity. The proof of identity will be destroyed once the request has been processed.

For any additional information or complaints, you may contact the French Data Protection Authority (Commission Nationale de l’Informatique et des Libertés; more information at www.cnil.fr).

Finally, we would like to inform you of the existence of the “Bloctel” do-not-call list, which you can join (https://www.bloctel.gouv.fr/).

11.2. Intellectual Property :

All text, images, and graphic or programming elements appearing on the Site are the exclusive property of SAS ANSEPIAL or its partners. Consequently, without this list being exhaustive, the Customer and any visitor to the Site agrees not to distribute, exploit, reproduce, adapt, and/or modify all or part of these elements, regardless of the medium, method, or purpose, without the express authorization of SAS ANSEPIAL, under penalty of being held liable.

11.3. Cookies

When you visit the Site, cookies are stored on your computer, mobile device, or tablet.

A cookie is a piece of information stored on your device by the server of the Site you are visiting.

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11.4. Non-Waiver

The fact that SAS ANSEPIAL does not invoke a provision of these Terms and Conditions at a given time shall not be construed as a waiver of its right to invoke it at a later date.

11.5. Partial Invalidity

In the event that any provision of these Terms and Conditions is deemed invalid or illegal, the validity and legality of the remaining provisions shall not be affected.

11.6. Governing Law

These Terms and Conditions are governed by French law.

Any dispute of any nature and any controversy relating to the formation, performance, or termination of the order shall be submitted to the competent courts of the city of Boulogne-sur-Mer (62).

11.7 Mediation

The option to use a consumer mediator, along with the mediator’s contact information and the website address mymonture.com. Indeed, Order No. 2016-301 of March 14, 2016, which took effect on

July 1, 2016, and subsequently supplemented by Decree No. 2016-884 of June 29, 2016, relating to the regulatory provisions of the Consumer Code, now provides for a mandatory mediation process concerning consumer disputes

. The Consumer Code thus stipulates that the business is required to inform the customer of the option to use a consumer mediator and to establish an

optional mediation process for the consumer, providing the contact information for the selected mediator.

AME Conso, 11 Place Dauphine - 75001 Paris

Website: www.mediationconso-ame.com