Right of withdrawal

30 calendar days

Customer Rights and Right of Withdrawal

The Customer has a period of thirty (30) calendar days from the date of receipt of the Products to exercise their right of withdrawal with Mymonture.com, in lieu of the statutory period granted. If this period expires on a Saturday, Sunday, or a holiday or non-working day, it is extended until the next business day.

Exchange, Credit, or Refund

To be selected before or no later than the return of the Products

Exchange

Exchange the returned Products.

Store Credit

A store credit valid site-wide for a future order. This is the default option if you do not specify one.

Refund

A refund for returned Products. In this case, the Customer is responsible for return shipping costs.

Return Policy

Given the nature of the Products, returns will not be accepted if the Products or their packaging have been used, opened, modified, or altered in any way. Therefore, Products must be returned:

in perfect condition, in their original packaging
complete (instructions, cases, accessories, warranty and authenticity card, etc.)
undamaged, unused, unsoiled, and free of marks
along with the healthcare reimbursement form and the invoice corresponding to the order

MYMONTURE.com reserves the right to refuse such a return if the conditions set forth above are not met. This is because returned Products are intended to be resold in new condition.

Exceptions to the Right of Withdrawal

As an exception and in accordance with the provisions of Article L.121-21-8 of the French Consumer Code, the Customer does not have a right of withdrawal for Products that have been customized or adapted to the Customer’s specific needs and/or for which safety or health protections have been compromised.

Thus, the Customer does not have a right of withdrawal if frames have been customized to fit the Customer’s face shape or if contact lens cases or care solutions have been opened.

Frames fitted with prescription lenses: in the event of a return of frames fitted with prescription lenses (customized to the Customer’s vision), only the frames will be refunded, as the lenses are not reusable because they have been altered.

Your Choice and the Terms of Withdrawal

The Customer may choose to receive an exchange, a store credit, or a refund for the returned Products. The Customer must notify Mymonture.com of this choice before or no later than the time the Products are returned. In the case of a refund, the return shipping costs will be borne by the Customer. If the Customer does not specify a preference, they will be informed that they will receive a store credit that can be used throughout the Site for a future order.

The withdrawal procedures that the Customer must follow are detailed on the “Right of Withdrawal ” page of the Site. The Customer must consult these withdrawal procedures and follow the process outlined therein.