Frequently asked questions

Choosing your eyewear frames on our website www.mymonture.com is very simple:
let your desires guide you through our product catalog and select the category (sunglasses, prescription glasses, sports glasses, brands, accessories, bargains), gender (men, women, children, baby), size, type (rimmed, half-rimmed, invisible, mask), material (metal, acetate, titanium, wood), style, shape, tint or price. A selection of models matching your criteria is then suggested. Then select your frame and discover its characteristics and dimensions:
offers a 360° view of the frame from all angles, with the option of zooming in on individual parts. Finally, add the frame to your shopping cart and follow the instructions to place your order. You can choose your glasses from your computer, tablet or smartphone.

- For any order placed before 1:00 p.m. where the frame is in stock and available within 24–48 hours, shipping can be arranged the same day.

- Orders placed after 3:00 p.m. will be processed the next business day, plus the time required to secure the frame if necessary.

If you can't find a reference on mymonture.com, we'll find it for you. Please contact our customer service department by e-mail at serviceclient@mymonture.com or use our automatic callback feature. The product will be delivered within 3 to 10 days, subject to supplier availability.

To enable us to process your orders, we need a certain amount of information about you: delivery address, billing address, e-mail address, etc. The creation of an account also enables you to identify yourself on mymonture.com and to benefit from additional services such as: parcel tracking, product returns, viewing of previous orders, editing of previous invoices, etc. You can modify these data at any time. You can modify them at any time by managing your account online.

They can also be completely deleted from our database on request.

Please contact our customer service department as soon as possible:

• By e-mail at: serviceclient@mymonture.com
• Using our automatic callback feature: you can ask to be called back.
• By telephone on 03 21 91 40 40 (cost of a local call) during our opening hours from Monday to Friday, 10:00 am to 6:00 pm.

At mymonture.com, our commitment is to customer satisfaction and impeccable service. Order tracking is a multi-step process, so you'll receive the following from us:

1°) "Your order" e-mail message.

2°) Order confirmation N° ........ .

3°) Payment receipt sent by the CIC bank.

4°) "Your order N°..... Is being sent".

5°) Satisfaction questionnaire sent 15 days after your purchase by our partner Avis garantie.

You can also track your order at any time from your personal " my account " area.

If you have a mymonture.com voucher or discount code, you can enter it in the "discount code" box below the shopping basket, before confirming your order. Once you've entered the code, click on the "OK" button and the promotion will be applied directly to your basket.

Mymonture.com has chosen 3 secure payment methods to ensure your purchases are secure:

• 3D Secure credit card: Carte Bleue, Visa, Mastercard via payplug.
• Bancontact
• Satispay
• Sofort
• American express
• Apple Pay
• PayPal
• ONEY 3 x free payment.

Mymonture.com takes payment when the order is placed.

Payment via our partner "CIC paiement en ligne" is entirely secure:

Once connected to our site, customers place their order and opt for payment by credit card. They are immediately connected to CIC's secure server, where they enter their card number, expiry date and visual cryptogram. The data exchanged is of the utmost confidentiality and integrity: credit card information is encrypted between the customer's computer and the CIC server. They do not circulate on the WEB and cannot be modified. Credit card information is transmitted only to the CIC, is not stored by mymonture.com, and is 128-bit SSL (Secure Socket Layer) encrypted. The appearance of https://... in the address field and/or the "padlock" pictogram in the browser during payment are proof accepted by the customer.

• ENHANCED SECURITY THANKS TO 3D SECURE MODE :

For a payment to be accepted, the bank that issued the card must authenticate its user using a secure algorithm agreed between the banking institution and its customer. This provides additional protection against fraudulent use of banking information.

• PROTECTION AGAINST FRAUD:

CM-CIC p@iement.com has a module that allows you to limit the number of purchases made with the same card over a given period, by setting limits on the amount and number of purchases.

• COMPLIANCE WITH VISA AND MASTERCARD NETWORK STANDARDS

The CM-CIC P@iement.com platform complies with the PCI-DSS (Payment Card Industry Data Security Standard) security standards of Visa and MasterCard. This compliance is a guarantee of IT security, particularly for the storage of banking information.

To obtain an invoice, log on to our website www.mymonture.com, then go to the " my account " section on the home page; enter your login and password and click on "my orders"; then select the order for which you would like an invoice. Click on "print" in the top right-hand corner to edit your invoice.

Mymonture.com delivers its products to mainland France, the French overseas departments and territories, Switzerland, Europe, and the rest of the world, with the exception of Africa. Orders can be placed directly on the website www.mymonture.com.

Mymonture.com offers the following shipping options:

• In mainland France, Corsica, and Monaco:
  • CHRONOPOST RELAIS with tracking and signature upon delivery.
  • CHRONOPOST HOME DELIVERY with tracking and signature required; in France, if you are not home, the package will be dropped off at the pickup location nearest your home.
• French overseas departments and territories and Europe:
  • CHRONOPOST RELAIS with tracking and signature required
  • CHRONOPOST DOMICILE with tracking and signature required.
• SWITZERLAND: CHRONOPOST DOMICILE with tracking and signature upon delivery
• WORLDWIDE: CHRONOPOST DOMICILE—reschedule or present

Mymonture.com offers pickup at a pickup point in mainland France, Corsica, and Monaco for all orders totaling €70 or more, including tax.

For orders totaling less than €70 (including tax), delivery fees are €4.90 to a pickup location and €9.90 for home delivery.

What are the shipping costs depending on my destination?

1. Metropolitan France, Corsica, and Monaco

For all orders of €70 or more (including tax):

For orders under 70 € (including tax):

Home Delivery: If you are not home, your package will be dropped off at a pickup location near your home.

2. Delivery to Europe and Switzerland

Deliveries are handled by Chronopost, either to a pickup location or to your home, depending on the destination. Switzerland is served exclusively by Chronopost Home Delivery.

If you are not home at the time of delivery, your package will be dropped off at a pickup location near your home, when this option is available.

3. Delivery to French Overseas Departments and Territories and the Rest of the World

International deliveries are handled by Chronopost Domicile and/or FedEx, depending on the destination.

International rates are listed excluding taxes (excl. tax).

What happens if I don’t pick up my package?

If you do not pick up your package within the specified time frame, it will be returned to SAS ANSEPIAL. You will be notified of this return via email.

If the return is due to a reason attributable to you—such as a package not claimed within the time limit or an incorrect delivery address—the following fees will be deducted from your refund:

• France: €9.90.

• Europe: 20 €.

• Rest of the world (excluding France and Europe): €45.

If you wish to receive your order again, you will be responsible for the reshipment shipping costs.

Mymonture.com uses Chronopost to deliver your orders.

If you are not home when the delivery person arrives, you will be notified via text message or email that your package is available for pickup at a pickup location near your home.

To pick up your package, simply bring the pickup notice and a form of ID.

Track your package with ease! Chronopost will notify you via email of the various stages of its delivery. You can also track your delivery at any time at www.chronopost.fr by entering your package number.

Yes, on Mymonture.com, you can choose a shipping address that’s different from your billing address. Whether you want your order delivered to your home, your workplace, a friend’s house, or your vacation destination, the choice is yours! To do this, simply check the “Deliver to a different address” option when placing your order, then enter the desired delivery address.

100% authentic eyewear, sourced from official supply chains. At MYMONTURE, we are committed to offering you 100% authentic eyewear and eyeglass frames from leading brands. We source our products from recognized partners and companies in France and Europe to guarantee the origin of our products. Each pair comes with its original accessories, as provided by the brand: case, cleaning cloth, and any other accessories included. A certificate of authenticity is also provided when applicable to the specific model. The brands’ logos and markings are also key indicators for verifying the authenticity of the frames. By choosing MYMONTURE, you’ll enjoy top-brand models at affordable prices, with the assurance that you’re choosing authentic products and that we pay special attention to their provenance.

Mymonture.com retains information related to your orders and purchases to track them and facilitate the management of warranties and after-sales service. Regarding your payments, your banking information is processed securely by Payplug, our banking partner, and is not stored by Mymonture.com. In this way, we ensure the protection of your personal data and guarantee the security of your transactions.

Mymonture.com is your online optician, combining the services of a traditional optician with competitive prices. We help you choose your eyewear by offering a wide selection of brands, solutions tailored to your budget, and services designed to make your shopping experience easier.

1. A wide selection of brands and frames

With over 100 major brands and 10,000 products, Mymonture.com offers collections for every style and budget: luxury, designer, fashion, and mainstream brands. Find the following on our website: Eyeglasses from major brands. Sunglasses. Sports glasses. Smart glasses. Contact lenses.

2. Online third-party payment to simplify your purchases

As an optician with physical stores, we offer third-party payment for your prescription eyeglasses and contact lenses, subject to the terms of your supplemental health insurance and your healthcare network. With this service, you can have your eyewear expenses covered without having to pay the portion covered by your supplementary health insurance providers upfront, up to the limit of your benefits. We work with several healthcare networks, including Itelis, Sévéane, Kalixia, Carte Blanche, and Santéclair.

3. A second pair starting at 1 €

Take advantage of our “second pair starting at 1 €” offer, with a selection of over 500 frames, subject to the terms of the current promotion. A convenient way to switch up your styles or have an extra pair tailored to your needs.

4. The '100% Santé' scheme (full cover) and €0 out-of-pocket cost

Mymonture.com also helps you choose eyewear eligible for the '100% Santé' scheme (full cover). Depending on your supplemental health insurance plan, your eligibility, and the eyewear you choose, you may qualify for a 0€ out-of-pocket cost on certain eyeglasses. Solutions may also be available featuring brand-name frames and lenses tailored to your prescription, depending on your policy’s coverage and the applicable reimbursement conditions.

5. High-quality lenses and solutions tailored to your prescription

We offer lenses from the Essilor Group, one of the world’s leading players in ophthalmic optics, manufactured using various technologies and available with multiple options and coatings. 4 Progressive lenses, anti-reflective coatings, or other options: you can choose a solution tailored to your prescription, your visual needs, and your budget. Preferred rates may be available depending on your healthcare network and the coverage provided by your supplemental health insurance.

6. Replace only your lenses and keep your frames

Want to keep your favorite glasses? Mymonture.com lets you request replacement prescription lenses while keeping your current frames, provided they are compatible and in good condition. A convenient and cost-effective solution to extend the life of your glasses.

7. Support Tailored to Your Needs

Whether you’re looking for eyeglasses, sunglasses, sports glasses, smart glasses, or contact lenses, Mymonture.com offers a wide selection of optical solutions. With MYMONTURE.com, enjoy a wide selection, tailored optical services, and solutions to stay within your budget—all while receiving personalized support from an optician.

Yes, Mymonture.com was founded by state-certified opticians and is supported by a team of qualified French opticians who put their expertise and know-how at your service.

In addition to our online business, we have brick-and-mortar stores located in Saint-Martin-Boulogne, in the Pas-de-Calais department (62). Our in-store experience allows us to carefully select our brands and products so we can offer you eyewear tailored to your needs.

Opticians Who Listen to You

Do you have a question about the quality of your sunglasses’ lenses, choosing eyeglass frames, or contact lenses? Our team is here to advise you and help you make the right choices. You can contact our opticians:

By phone or via our contact options, Monday through Friday, from 10 a.m. to 6 p.m.

By email: contact@mymonture.com.

Professionals Registered with the Relevant Authorities

Mymonture.com draws on professional expertise in the field of optics. Our business is registered with the Regional Health Agency (ARS), and we are listed in professional directories under the following numbers:

FINESS: 62 260 83 39.

FINPS: 23637.

When you choose MYMONTURE.com, you benefit from the expertise of a team of licensed opticians who are here to listen to you and help you with all your eyewear needs.

Mymonture.com places particular importance on protecting your personal data and respecting your privacy.

In accordance with the General Data Protection Regulation (GDPR), your personal information—including your email address and phone number—is neither sold nor shared with third parties for marketing purposes without an appropriate legal basis.

We are committed to using your data solely for the purposes for which it was collected and to taking the necessary measures to preserve its confidentiality and security.

Because we know how unpleasant unsolicited commercial communications can be, we ensure that your data is handled with discretion and in accordance with your rights.

At Mymonture.com, you benefit from a 30-day “Satisfaction Guaranteed or Your Money Back” policy, subject to the applicable return conditions.

If your frames don’t suit you, simply return them to us at the following address:

Mymonture.com

13 rue Montjoie

62280 Saint-Martin-Boulogne

Once we receive and verify your return, we’ll process your refund within 48 to 72 hours, subject to applicable terms.

Please note: If your frames are fitted with prescription lenses, the refund applies only to the frames. Since the prescription lenses were custom-made according to your prescription, they are not included in this refund, in accordance with the applicable terms of sale.

If you have any questions regarding your return, our team is here to assist you.

Yes! At Mymonture.com and in our stores, get your second pair of glasses starting at just 1 € more!

Our mission is to offer you high-quality eyewear, always at the best price. To do this, we give you the option to choose a second pair from a selection of 500 prescription frames and sunglasses when you purchase your main pair (frame + lenses).

Enjoy two pairs of glasses tailored to your style and needs, all while staying within your budget!

Yes, absolutely! At Mymonture.com, we offer a wide selection of children’s frames, featuring many brands and a variety of styles to suit every taste.

Whether it’s eyeglasses, sunglasses, or sports glasses, you’ll find styles suited to your children’s tastes and needs, combining style, comfort, and quality for everyday wear.

To explore our selection, visit www.mymonture.com, then choose the category that interests you: Eyeglasses, Sunglasses, or Sports glasses. Simply select the “Kids” category to view the available models.

With Mymonture.com, finding eyeglass frames for your children is simple and affordable, and you’ll enjoy a wide selection of frames at the best prices.

Yes! At MYMONTURE, all our products are covered by our 30-day “Satisfaction Guaranteed or Your Money Back” policy. Whether your item is new, on promotion, or on sale, you’re covered by the same return policy. You have 30 days to request a return, exchange, or refund, in accordance with our return policy. Because your satisfaction is our top priority, you can enjoy our offers with complete peace of mind!

Yes! At MYMONTURE, products on sale receive the same attention as all our other items. Each frame is delivered in its original case, provided by the brand, and shipped in perfect condition, in accordance with our standard preparation and shipping procedures. Because your satisfaction is our top priority, our discounted prices in no way compromise our commitment to quality!

At Mymonture, your prescription frames and sunglasses come with a 2-year warranty against manufacturing defects and material defects.

This warranty does not cover accidental breakage, scratches, or damage resulting from normal wear and tear.

What should you do if you receive a defective product?

To file a warranty claim, follow these steps:

- Send us a photo of the frames so that our customer service team can conduct an initial assessment of the defect.

- Return your frames to the following address after our customer service team has approved the process: Customer Service – MYMONTURE.COM, 13 rue Montjoie, 62280 Saint-Martin-Boulogne, France

What are the return shipping costs?

The cost of shipping the product to our customer service department is the customer’s responsibility. The cost of reshipping the product under warranty is covered in mainland France. For shipments outside mainland France, a contribution toward the reshipping costs may be requested.

How many replacements are allowed under the warranty?

Warranty coverage is limited to a single replacement during the 2-year period.

Does the warranty cover prescription lenses?

Coverage for broken lenses is provided once, with a 40% deductible payable by the customer. Replacement is limited to a single instance and will be performed with the same prescription as the original lenses.

Can I receive a replacement temple or frame side?

If temples or a frame side are shipped under warranty, a €4.90 processing and home delivery fee applies for mainland France. For other countries, fees are determined by quote.

For any requests or questions regarding your warranty, our customer service team is available to assist you throughout the process.

Did you receive an item that doesn’t match your order or is defective? At MYMONTURE, we’re truly sorry for this inconvenience and are doing everything we can to find a solution for you quickly.

1. You received the wrong item

If the item you received does not match the one you ordered, please contact our customer service team: By email: contact@mymonture.com By phone: 03 21 91 40 40 Hours: Monday through Friday, 10 a.m. to 6 p.m. Please provide us with the product code of the item you ordered as well as the code of the item you received, if available. After reviewing your request, our customer service team will send you a prepaid return label so you can return the incorrect item and exchange it.

2. You received a defective or damaged item

All our frames are cleaned and inspected before shipping to verify their condition. However, damage may occur during shipping. If you notice a defect or damage upon receiving your order, please send us photos of the product and its packaging, clearly showing the issue.

Once we receive these photos, our customer service team will review your request and contact you to offer an appropriate solution.

At MYMONTURE, your satisfaction is our top priority. Our team is here to assist you and find a solution as quickly as possible.

Upon receipt of your package, Mymonture will send you a confirmation email to let you know that your return has been received. We are committed to processing your refund within a maximum of 8 days, in accordance with our Terms and Conditions of Sale (T&C).

However, in most cases, the refund is processed on the first business day after we receive your package, excluding weekends and holidays.

The time it takes for the refund to appear in your account depends on your bank and the payment method used. If you opted for deferred payment, the refund will be processed accordingly.

At MYMONTURE, we do our best to process your returns and refunds quickly to ensure a simple and stress-free experience for you.

Yes! MYMONTURE is first and foremost an eyewear company with brick-and-mortar stores located in the Pas-de-Calais region.

Building on our experience as opticians, we decided in 2012 to expand our business online so that everyone could benefit from our expertise and know-how, no matter where they are.

Our goal is simple: to offer you the same product quality, the same level of service, and prices just as competitive as in our brick-and-mortar stores on MYMONTURE.com.

By choosing Mymonture, you benefit from the experience of optical professionals, combined with the simplicity and convenience of online shopping. Our commitment: to put our expertise as opticians at your service, both in-store and online.

At Mymonture.com, we want you to enjoy attractive prices while guaranteeing high-quality eyewear.

Eyeglasses and prescription sunglasses, as well as their corrective lenses, are medical devices subject to specific regulations. That’s why our “second pair” offer starts at just 1 € extra. As part of this offer, each corrective lens is priced at 0.50 €.

Would you like a second pair without a prescription? Good news! You can get a second pair for free from a selection of frames eligible for the offer, subject to the applicable terms and conditions.

Would you like to customize your second pair of prescription glasses? Options are also available depending on the models and lenses you choose, such as anti-reflective coatings, tinted lenses, or photochromic lenses. These options may incur an additional charge.

To learn the full details of the offer and check the eligibility requirements, visit our dedicated page: Discover the terms of the second-pair offer.

With Mymonture.com, enjoy a second pair tailored to your preferences and budget!

At Mymonture.com, taking advantage of our “second pair” offer is easy! Simply order your primary eyewear (frames + lenses) and meet the offer’s eligibility requirements.

Choose the lenses that are right for your main pair

To take advantage of the offer, your choice of lenses and lens coatings must meet the eligibility criteria:

• For single-vision lenses: select the High Definition or Blue Clear coating.
• For progressive lenses: select High-Performance Progressive or Freeform lenses, combined with a High Definition or Blue Clear anti-reflective coating.

If your order meets the requirements, the offer for a second pair starting at an additional €1 will automatically appear in your shopping cart.

At mymonture.com, we are qualified opticians with an ADELI number: 622608339. We are therefore approved for reimbursement of your purchases by French national health insurance and your supplementary health insurance, just like a traditional store. What's more, we are registered with the Fichier National des Professionnels de Santé (FINPS) under number 23637, and we are a Nord-Picardie health insurance provider under number 21261, which guarantees French national health insurance approval. Our team is at your disposal by telephone on 03 21 91 40 40 or in our boutiques in Saint Martin Boulogne or LILLE Centre.

Here's how much you'll be reimbursed by the French national health insurance:

To receive a claim form for reimbursement of your eyewear, you, the customer, must take each of the following steps:

• Have a prescription less than 3 years old from your ophthalmologist for people over 16, and a prescription less than 12 months old for people under 16.
• Send us this information in the "Billing information" section, or send it to ordonnance@mymonture.com, or fax it to 03 21 91 40 40, or mail it to 13 rue Montjoie, 62280 ST MARTIN BOULOGNE, France, making sure to specify :
• French national health insurance number
• Date of prescription
• Prescriber's first and last name
• Prescriber's approval number

As we are approved by the French national health insurance, you will receive in your parcel all the documents you need to claim your reimbursement:

• A care sheet with your personal details; please attach your prescription to this care sheet.
• A detailed invoice proving your purchase and a duplicate invoice for reimbursement by your supplementary insurance provider.

Your invoice is available at any time in the "My account/My orders" section of your personal space on our website www.mymonture.com.
All you need to do is send your French national health insurance organization all the documents required for reimbursement.

As opticians with brick-and-mortar stores, we source our products directly from manufacturers in France or from specialized wholesalers. At Mymonture.com, we offer contact lenses and care products that comply with European CE standards, sourced through professional supply chains and meeting the hygiene and quality requirements of France’s leading laboratories.

Our priority is to guarantee you reliable, safe products that comply with current regulations, so you can take care of your eye health with complete confidence.

Most supplementary health insurance providers cover contact lenses, up to the annual limit specified in your policy. The reimbursement amount depends on the coverage provided by your supplemental health insurance plan.

As a certified optician, Mymonture.com partners with over 500 supplementary health insurance providers as well as major healthcare networks to ensure you benefit from negotiated rates, depending on your policy and network. In particular, we work with all of the following networks: Kalixia, Santéclair, Sévéane, Itelis, and Carte Blanche.

To make things easier for you, we also offer a free online third-party payment service, which allows you—subject to your supplementary health insurance provider’s approval and your eligibility—to avoid paying the covered costs upfront.

To take advantage of this, select the “Online Third-Party Payment” option when placing your order. We will then submit the claim to your supplementary health insurance provider and inform you of any amount you may still be responsible for.

With Mymonture.com, take advantage of an optician’s expertise, negotiated rates, and personalized support to make your reimbursement process easier!

Yes, Mymonture.com offers trial contact lenses from various brands, so you can test them before making your final choice. You can receive up to three trial pairs.

To request a trial, please email your prescription to contact@mymonture.com.

Our team will get back to you to let you know about the availability of the lenses you want and their cost. Some lenses that require special manufacturing may incur additional fees.

A €4.90 processing and shipping fee also applies, in addition to the cost of the trial lenses, if any.

Coverage for contact lenses under the French national health insurance program is subject to certain conditions.

To be eligible for reimbursement, your prescription must be less than 3 years old and include the notation “BI ZONE,” in accordance with the applicable coverage requirements.

Reimbursement is limited to one coverage per year, from date to date, provided that all required conditions are met.

No, contact lenses are generally not covered by the Complémentaire santé solidaire (CSS).

However, reimbursement may be possible if you have supplementary health insurance providers that offer a specific plan for contact lenses. Coverage then depends on the benefits outlined in your policy.

To get reimbursed for your contact lenses, you have two options:

1. Request reimbursement from your supplementary health insurance providers

After your purchase, simply submit your invoice to your supplemental health insurance provider to receive the reimbursement provided for in your policy.

2. Take advantage of the online third-party payment service with Mymonture.com

To simplify the process for you, we offer an online third-party payment service available through our partner supplementary health insurance providers.

The process is simple:

• Step 1: When placing your order, select the “Online Third-Party Payment” option.
• Step 2: Upload your prescription and your current supplementary health insurance provider card.
• Step 3: Log in to your customer account and go to the “THIRD-PARTY PAYMENT” section to electronically sign your documents.

No need to print anything! Our team will handle the paperwork with your supplementary health insurance provider and will contact you to let you know if there are any out-of-pocket costs after reviewing your coverage.

With Mymonture.com, enjoy a convenient and personalized service that simplifies the reimbursement process for your contact lenses and, when your coverage allows, saves you from having to pay upfront.

Yes! At MyMonture, you can take advantage of online third-party payment for your eyeglasses and contact lenses, just like at a traditional optician’s.

Thanks to our accreditation and our FINESS number, which is linked to the same address as our physical store, we enable you to receive coverage from French national health insurance and your supplemental health insurance.

We work with over 500 supplementary health insurance providers, including the closed networks Itelis, Sévéane, Kalixia, Santéclair, and CARTE BLANCHE, to guarantee the best price.

Depending on your coverage and your supplementary health insurance provider’s agreements, you may be eligible for full third-party payment—with no upfront costs—or you may only have to pay any remaining balance.

And the best part? We handle all the paperwork with your supplementary health insurance providers to offer you an experience that’s just as convenient and stress-free as visiting your regular optician—while letting you enjoy the benefits of shopping online.

With MYMONTURE, enjoy your eyewear at the best price, with personalized support and a streamlined claims process!

At Mymonture, you can take advantage of online third-party payment for your standard NOVACEL lenses, made in France by the Essilor Group. Just like at a traditional optician, we handle the paperwork with your supplementary health insurance providers to simplify your purchase and minimize your out-of-pocket costs.

Here are the steps to follow.

1. Choose your frames and Novacel lenses

Visit our website and select the frame you like. Then customize your NOVACEL standard lenses based on your prescription.

2. Select the online third-party payment option

When configuring your lenses, be sure to check the box indicating that you wish to use the online third-party payment option.

This step is essential so that we can submit your claim for coverage to your supplementary health insurance provider.

3. Upload your documents

Attach the documents required to process your claim directly to your order:

• Your current valid eye prescription.
• Your supplementary health insurance provider card for the current year.

These documents will allow us to verify your coverage eligibility and submit your claim for reimbursement.

4. Confirm your order with no upfront costs

Once you’ve configured your lenses and uploaded your documents, complete your order on our website.

If you have selected the online third-party payment option, you will not be asked to make any payment at this stage.

We will then receive your application and take the necessary steps with your supplementary health insurance providers to determine the amount of your coverage.

5. Review your supplementary health insurance provider’s response and sign your documents electronically

As soon as we receive a response from your supplementary health insurance provider, we’ll notify you in your customer portal under the “Third-party payment” section.

You’ll be able to view your standardized quote, the amount covered by your supplementary health insurance provider, and any remaining balance you’ll need to pay.

This will provide you with all the necessary information before making your decision.

If you’re satisfied with the terms offered, you can electronically sign your quote and the coverage documents directly from your customer portal.

No need to print your documents—everything is done online!

Am I committed once I confirm my order?

No. The initial confirmation of your order does not constitute final acceptance of the quote.

Until you’ve electronically signed the relevant documents, you’re free to accept or decline the proposed terms.

This allows you to know exactly how much your supplementary health insurance provider will reimburse and any out-of-pocket costs you may have before confirming your agreement.

With MYMONTURE, enjoy classic NOVACEL lenses made in France and personalized support for your third-party payment process. We handle the paperwork with your supplementary health insurance provider to offer you a simple, convenient, and transparent experience, subject to approval of your coverage.

To take advantage of third-party payment at Mymonture, the process is simple! Just like at a traditional optician, we need two documents:

• Your valideye prescription.
• Your supplementary health insurance provider card for the current year, so we can verify your coverage and benefits.

What are the requirements for third-party payment?

Generally speaking, you must not have received eyewear coverage in the past two years, subject to the coverage conditions applicable to your situation.

Exceptions may, however, be possible, particularly when your prescription changes and an early renewal is justified. In this case, the need to replace your eyewear must be confirmed by a new prescription indicating the change in your prescription.

At Mymonture, we guide you through every step and work with you to verify your supplementary health insurance provider’s coverage requirements, simplifying the process and allowing you to take advantage of online third-party payment with complete peace of mind.

Yes! MYMONTURE offers a '100% Santé' scheme (full cover), with a copay of €0 depending on your coverage and the applicable reimbursement conditions.

On our website, you’ll find a dedicated “'100% Santé' scheme (full cover)” section, accessible from the “Eyeglasses” category, featuring a selection of 500 eyeglass frames to help you find the perfect pair.

At MYMONTURE, we guide you through the process and verify your coverage so you can choose your glasses with complete peace of mind.

MYMONTURE: choice, simplicity, and eye health accessible to everyone!

At MyMonture.com, taking advantage of the '100% Santé' scheme (full cover) online is simple and convenient! To use the online third-party payment service and avoid paying upfront, just follow these steps when placing your order:

• Choose your glasses from our “'100% Santé' scheme (full cover)” section, accessible from the “Eyeglasses” category, then select your lenses under the “'100% Santé' scheme (full cover)” category.
• Check the box labeled “I would like to take advantage of the '100% Santé' scheme (full cover) and the 100% covered lenses (online third-party payment available)” when placing your order.
• Upload the two required documents directly to your order:
  • Your valid eye prescription.
  • Your certificate of eligibility for the health insurance (CSS, formerly CMU-C).

Once your documents have been submitted, our team will review your file and verify your eligibility for coverage to streamline the process.

With MYMONTURE, enjoy your '100% Santé' scheme (full cover) glasses with no upfront costs, subject to your eligibility and approval of your coverage. We’ll handle the paperwork with the relevant agencies to make your life easier!

At MYMONTURE, you can take advantage of the '100% Santé' scheme (full cover) with online third-party payment, with no upfront costs, subject to your eligibility and approval of your application.

Just like at a traditional optician’s, we handle the administrative procedures with the relevant organizations. Here’s how to proceed, step by step.

1. Choose your frames and lenses under the '100% Santé' scheme (full cover)

Go to the “Eyeglasses” section, then select the “'100% Santé' scheme (full cover)” tab. You can choose your eyeglass frames from our selection and customize your lenses under the “'100% Santé' scheme (full cover)” according to your prescription.

2. Activate online third-party payment

When configuring your lenses, be sure to check the box:

“I would like to take advantage of the '100% Santé' scheme (full cover), which is 100% covered (online third-party payment available).”

Then enter your prescription. The price will be automatically adjusted based on the information you provide.

3. Upload your supporting documents

So that we can review your coverage request, please attach the following documents directly to your order:

• Your current valid eye prescription.
• Your certificate of eligibility for the health insurance (CSS, formerly CMU-C).

4. Complete your order without paying upfront

Complete your order on our website. If you have selected the online third-party payment option, you will not be asked to make any payment when you confirm your order.

We will then receive your file so we can take the necessary steps with the relevant agencies to obtain coverage.

5. Check the response in your customer account and sign your documents electronically

As soon as we receive a response to your request, we’ll notify you in your customer account under the “Third-Party Payment” section.

If your coverage request is approved, you’ll be able to view the corresponding documents and review the proposed terms.

If you agree to the terms, you can electronically sign your quote and the coverage documents directly from your customer portal.

No need to print your documents! Everything is done online, quickly and easily.

Am I committed once I confirm my order?

No, you are free to accept or decline the proposed terms. Until you have electronically signed the relevant documents, you are not obligated to accept the proposed quote and coverage.

This allows you to review the results of your request before confirming your agreement.

With Mymonture, take advantage of the '100% Santé' scheme (full cover) with ease! We’ll guide you through the process to facilitate your coverage and allow you to receive your eyewear without paying upfront, subject to your eligibility and approval of your application.

Yes, absolutely! The insurance coverage request at Mymonture is a free service with no obligation as long as you haven’t finalized your order.

To avoid any errors and ensure your request is processed correctly, all coverage requests must be submitted directly through our website.

You can request to cancel your coverage request at any time, as long as you haven’t electronically signed the corresponding documents (quote and coverage request) and paid any remaining balance.

To cancel your request, simply contact us:

• By email: contact@mymonture.com
• By phone: 03 21 91 40 40

Our customer service team is available Monday through Friday, from 10 a.m. to 6 p.m.

At Mymonture, you’re free to make your own decision: you can review your coverage and any out-of-pocket costs before making a final commitment.

At Mymonture, everything is done directly online—it’s simple and secure!

To view and sign your documents, simply follow these steps:

• Log in to your Mymonture customer account.
• Go to the “Third-Party Payment” section.
• View your documents: your quote and your coverage authorization (PEC).
• If you’re satisfied with the terms offered, sign the documents electronically right from your customer account.

No need to print your documents! Thanks to our integrated online third-party payment module, every step is handled directly on our website, from viewing the documents to signing them electronically.

With MYMONTURE, enjoy a simple, convenient, and 100% online process!

At MYMONTURE, you can pay any remaining balance directly online—it’s simple and secure!

Just follow these steps:

• Log in to your MYMONTURE customer account.
• Go to the “Third-party payment” section.
• Review your file and the out-of-pocket balance shown on your quote.
• Pay any remaining balance by credit card directly from your customer account.

Once your claim is approved, MYMONTURE will handle the paperwork with your supplementary health insurance provider to obtain reimbursement for the covered portion.

So you don’t have to handle the paperwork yourself—we take care of everything!

With Mymonture, enjoy a simple and convenient process, from submitting your claim to paying any out-of-pocket balance, all directly online.

Unfortunately, we are unable to process third-party payment with two supplementary health insurance providers for two pairs of eyewear.

We will process the reimbursement for your primary pair of eyewear through your first supplementary health insurance provider. For your second pair, we will issue you an invoice for the remaining amount you are responsible for. You can then submit this invoice to your second supplementary health insurance provider to request a reimbursement, in accordance with the coverage provided in your policy.

No, MyMonture.com does not offer third-party payment for the purchase of frames alone.

Third-party payment is available only for eyewear sets that include both frames and prescription lenses ('100% Santé' scheme (full cover) or standard lenses), or for the purchase of prescription lenses alone (see the “Replace Your Lenses” section in the menu).

Third-party payment is available to anyone with a French national health insurance number and valid supplementary health insurance.

Recipients of the health insurance (CSS, formerly CMU-C) are also eligible, upon presentation of a valid certificate of eligibility.

Yes! At Mymonture.com, you can choose different combinations of frames and lenses using unisex shopping carts. This gives you the freedom to customize your eyewear according to your preferences and budget.

Here are the different options:

Basket A – '100% Santé' scheme (full cover)

• '100% Santé' scheme (full cover) frame for €30
• '100% Santé' scheme (full cover) Lenses
• €0 out-of-pocket cost, provided you meet the coverage requirements.

Package A + B – Unisex Package

• '100% Santé' scheme (full cover) frames
• Standard NOVACEL brand lenses.

Package B + A – Unisex Package

• Brand-name frames
• '100% Santé' scheme (full cover) lenses
• €0 out-of-pocket cost for lenses, subject to eligibility.
• Up to 100 € reimbursement on the brand-name frames from your supplementary health insurance provider, depending on your policy coverage.

Package B – Standard Eyewear

• Brand-name frames
• Novacel standard prescription lenses (more options available).
• Reimbursement based on your supplementary health insurance provider’s coverage.

With MYMONTURE, you can choose from a wide range of combinations to create the eyewear that’s right for you!

Yes! As an optician approved by the French national health insurance system, Mymonture.com can provide you with a healthcare reimbursement form for your reimbursement claim.

To do so, simply send an email to contact@mymonture.com, including the following information:

• Your order number;
• Your eye prescription;
• Your French national health insurance number;
• Your date of birth.

Once we receive your request, we will send you your healthcare reimbursement form by mail or include it with your eyewear.