General terms and conditions

Frames come with a 2-year warranty

’s customer service team is here to assist you

We hope you are completely satisfied with the product you purchased from Mymonture. Under the warranty, Mymonture.com will repair, exchange, or replace one or more parts—or even the entire product—if it is found to be defective based on an assessment by Mymonture and/or our supplier.

Warranty Policy

What Is Covered, and What Is Not

Frame Warranty

Your prescription eyeglass frames and sunglasses are covered by a 2-year warranty starting from the date of purchase, as evidenced by the invoice.

This warranty covers manufacturing defects and material defects.

Prescription Lens Warranty

The lens warranty covers one instance of lens breakage, with a 40% deductible. Limited to one replacement with the same prescription.

Valid under normal conditions of use and upon presentation of the damaged items.

Not Covered by the Warranty

Scratches, breakage, and damage caused by an accident, impact, tampering, negligence, misuse, or normal wear and tear of the product.

Also excluded is damage caused by third-party intervention outside of the Mymonture customer service department.

Returning a defective product

Steps to follow for inspection or repair

Send us your product

It is essential that you send us your frames or lenses so that we can have them inspected by our supplier. Return them by mail to the address below.
Include a cover letter

Please be sure to include a letter with your contact information and a description of the defect.
Repair or Exchange

Upon receipt, we will prioritize repairing or exchanging your item (if the supplier covers the cost due to a manufacturing defect), subject to availability.

Return Address

MYMONTURE Customer Service
, 13 rue Montjoie,
, 62280 Saint-Martin-Boulogne

We recommend using a shipping method that includes package tracking. Mymonture cannot be held liable under any circumstances for lost or damaged packages.

Shipping Costs

You are responsible for shipping costs to our customer service department

To take advantage of this warranty, we will cover the return shipping costs depending on your destination:

Metropolitan France: To a pickup location

Free

Europe: To a pickup location

€15

Rest of the world

€45

Items Subject to Additional Charges

Items that may be subject to a charge are:

complete frames
frame-only orders
pairs of lenses
accessories (cords, cases, etc.)

In this case, we ask that you return the defective item so that we do not charge you for it, along with the order form. The return must be made within 15 days of receiving the item.