Return conditions

01. Transport and proof of dispatch

The customer is free to choose the transport provider. However, we strongly recommend that you choose a shipping service with a tracking number and delivery against signature.

The traceability of the parcel is your only guarantee of proof of shipment in the event of a dispute.

02. Responsibility

The customer is responsible for the parcel until it is actually received. SAS ANSEPIAL cannot be held responsible in the event of loss, theft, damage or non-delivery.

Please note No exchange or refund will be validated without the effective possession of the articles by our services.

03. Return address

04. Processing

Please indicate legibly :

• Your order number
• Purpose(refund or exchange)