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Terms of return
Return Policy
When returning a product, return shipping costs are the sole responsibility of the customer. Here are the steps to follow to ensure your return is processed smoothly.
How to Return an Item
Three simple steps
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Choose your shipping carrier
You are free to choose your shipping carrier. However, we strongly recommend selecting a shipping service that includes a tracking number and requires a signature upon delivery.
Tracking the package is your only guarantee of having proof of shipment in the event of a dispute.
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Prepare your package
Please clearly indicate the following on your package:
- your order number
- the reason for the return (refund or exchange)
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Send it to this address
Mymonture.com
Returns Department
13 rue Montjoie
62280 Saint-Martin-Boulogne
France
Liability
The customer is responsible for the package until it is actually received. SAS ANSEPIAL shall not be held liable in the event of loss, theft, damage, or non-delivery.
Important
No exchanges or refunds will be processed until our team has physically received the items. Any return that does not comply with these conditions may result in the return being refused.
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