Return conditions

In the event of a product return, the customer is solely responsible for return shipping costs. The customer is free to choose the transport provider for the return shipment. However, it is strongly recommended to use a shipping service with a tracking number and, if possible, delivery against signature, in order to guarantee the traceability of the parcel and to have proof of dispatch. The customer is responsible for the parcel until it is actually received by the company. Consequently, SAS ANSEPIAL cannot be held responsible in the event of loss, theft, damage or non-delivery of the parcel by the carrier. No exchange or refund will be made until SAS ANSEPIAL is in possession of the returned item(s). Products must be returned to the following address: Mymonture.com Returns department 13 rue Montjoie 62280 Saint-Martin-Boulogne France Customers must clearly indicate their order number and the purpose of their request (refund, exchange, etc.) in their return shipment, so that the return can be processed quickly and efficiently. Returns not complying with the present conditions may be refused.